Please check through this list of recent questions first but if you can't find the information you're looking for, contact us either through the online form, telephone 03703 500 700 (weekdays 9.30am to 7.30pm), or write to BBC Information Wales, Bangor LL57 2BY. This is a bilingual service so please feel free to contact us in English or in Welsh.

Unfortunately we can't respond personally to every message we receive but we do appreciate all the feedback, and all comments are carefully logged for our editorial teams and management.

If you would like to send us a story, press release or item for the news diary, please email our central Newsgathering desk at newsgathering.wales@bbc.co.uk. Alternatively you can fax us on 029 2055 5960 or telephone 029 2032 2486.

Whether it's for radio, television, news online or Ceefax - both in English and Welsh - Newsgathering is responsible for general news intake. The desk also manages the news diary, which is accessed by all of BBC Wales' news programmes.

If you'd like to submit a photo or details of an event for inclusion on Derek Brockway's weather forecast on BBC Wales Today, email dereksdiary@bbc.co.uk.

See Facts & Figures under How We're Run in this site.

See Management in this site. The BBC in Wales is accountable to you via the Audience Council for Wales.

Our headquarters are in Llandaff in Cardiff and there are studios and offices in Bangor, Wrexham, Aberystwyth, Llanelwedd, Swansea and Carmarthen. Some staff are based in various other locations around Wales.

bbc.co.uk/jobs has links to all jobs at the BBC and information about work experience placements.

Unfortunately, because the BBC is funded by money raised through the television licence fee, we normally have to decline requests for prizes and donations, even for the most worthy causes, except in the case of a very small number of charitable appeals and causes closely related to broadcasting.

You can find the full BBC Wales schedules at bbc.co.uk/tv, or s4c.co.uk/e_listings.shtml for S4C listings. For our radio services see the Radio Wales schedule at bbc.co.uk/radiowales/programmes/schedules/fm or the Radio Cymru schedule at bbc.co.uk/radiocymru/amserlen.

The BBC One and BBC Two schedules sometimes vary in different parts of the UK. You can search bbc.co.uk/tv to find programme times or the programme may be available on BBC iPlayer.

Copies and transcripts aren't usually available due to copyright and contractual agreements.

DVDs of BBC programmes that have been commercially released are generally available through the usual high street and online retailers, via the BBC Shop at www.bbcshop.com or by phoning BBC Worldwide on 0870 600 7080.

We're sorry to disappoint fans but Satellite City and High Hopes have not been commercially released.

Programmes from the past seven days are often available on the BBC iPlayer website bbc.co.uk/iplayer.

You can contact most programmes directly through their websites and sometimes they will give out specific email addresses, postal addresses or telephone numbers. Try searching for the programme you want at bbc.co.uk/programmes.

The BBC Wales Learn Welsh website offers a number of online learning facilities for Welsh learners. See bbc.co.uk/wales/learnwelsh.

For further information on digital TV and radio please visit bbc.co.uk/digital. You can find out more about the Digital Switchover on the Digital UK website: digitaluk.co.uk.

Due to the digital switchover starting in Wales later this year, BBC Two Wales and BBC 2W have been merged into a single service. BBC Two Wales now offers a single schedule of network and BBC Wales programmes to both digital and analogue viewers.

For a list of the DAB stations available in your area, enter your postcode at bbc.co.uk/digitalradio.

BBC Radio Wales and BBC Radio Cymru are only available on DAB in areas where there is a local DAB multiplex operator. Currently there are two of these multiplexes up and running in Wales - the Cardiff and Newport area multiplex and the Swansea area multiplex.

Unfortunately we are unable to expand the coverage of Radio Wales and Radio Cymru on DAB until licences are awarded by Ofcom and the successful operators start broadcasting.

Local DAB licences covering Northeast Wales & West Cheshire, Mid and West Wales and North Wales have been awarded by Ofcom but there are no confirmed dates for the start of these services at present. When they do start, coverage may be limited within the service areas initially, due to commercial considerations and the availability of frequencies.

Go to BBC iPlayer to catch up on the last 7 days of BBC TV and radio.