FAQs / Help

Frequently asked questions

  1. How do I play the game?
    The aim of the game is to explore the house, collect all the Ogham stones and uncover the sinister back-story to The Well. When you complete a game you are rewarded with a stone and a new piece of the story. (Keep searching to find a series of hidden 'lucky charms' that you can interact with too.) Once you've collected all the stones on each level you will be able to watch the story from start to finish. To navigate around the house, simple click and drag the left mouse button to move around, click on a doorway to enter a room and on a game to play it. Each level must be completed before you can move onto the next.
  2. Video playback is slow and jerky.
    Please check that your computer exceeds the minimum spec. To improve playback please close all other programs running on your computer. Downloading the latest Flash player may also improve things.
  3. Loading is taking too long.
    This project has been designed for home use broadband connections of at least 2Mbps. Many corporate or school networks run slower than this, so we'd recommend viewing it at home. If you are downloading files or using other web applications at the same time you will have to wait longer for each part of the experience to load. Please ensure that you close all other applications or downloads running on your computer.
  4. Minimum hardware spec.
    • PC - Pentium4, 1.5 GHz CPU, 512 MB RAM, minimum display resolution of 1024 x 768.
    • Mac - On most Macs you'll be able to watch the video and play the games. However due to the way Mac handles Flash you won't be able to play the games unless you have the following minimum spec Mac:
      Macintosh 2MHz Intel Core Duo, 2GB RAM, OSX 10.4, minimum display resolution of 1024 x 768.
  5. Games play slowly - can I make them play faster?
    Please check that your computer exceeds the minimum hardware specification. Ensure that you close all other applications running on your computer. Downloading the latest Flash player may also improve matters.
  6. Captions / sub titles - turning on and off
    All the videos in The Well have closed captions. To turn these on or off press the 's' key, or access them from the mini-navigation within the playback interface.
  7. Which version of Flash do I need?
    Adobe Flash Version 9 or later. Click here to download the latest version.
  8. The video seems pixellated?
    The video has been compressed so you can watch it over the internet. In scenes with lots of movement this can mean the picture becomes blocky or pixellated.
  9. Can I play the games in any order?
    Yes, you can choose to play the games in any order as long as you still complete the levels in order. For example, you need to complete Level 1 before you can watch Episode 2 and progress to Level 2 in the game.
  10. Where are the games? I can only see the videos.
    You can choose to play The Well from the main page. We suggest you watch the video first for the full experience, then play the game. To help improve processor power please close down any applications running on your computer.
  11. Who made this?
    This is a Conker Media production for BBC Switch written by Melvin Burgess. Click for a full list of credits.

Programme Information

Last on TV

BBC Two, 06 Feb 2010

Latest Episode

video icon Watch Episode One


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