All the information you need!

BBC Switch Live 2009 was immense - we hope you all had a flippin' great time! Here was all the info you did need for the event...

1. Essential Information
2. Travel Information
3. Facilities
4. Ticket Information

1. Essential Information

Date and Time

Switch Live will take place on the Sunday 8th November at the Hammersmith Apollo, London. Doors times: 12.30pm-6pm.

Cost of tickets

There will be a flat £5.25 postage fee for the tickets to BBC Switch Live. There is no profit made from this transaction as it covers the cost of registered post only. Read more about tickets here.

Parent and Guardian Information

Parents and guardians will not be permitted to enter the venue. Only over 17s who are employed to work or supervise the event will be present in the venue.

Age restrictions/ID

This event is strictly for 14-17 year olds only. People who are considered by door stewards to look significantly over or under the age restrictions may be required to produce photo ID (Oyster Card, Passports etc). If the door stewards have any doubt regarding the legitimacy of the ID produced they will not admit that person to the Venue.

Safey and Security

Additional security will be deployed around the local area post and prior to the event.
Security at the venue will be a split team of male and female SIA and CRB checked officers.

It is a condition of entry that the ticket holder consents to being searched. Searches will be conducted in the presence of two, same sex as ticket holder, CRB checked, S.I.A. officers.

Door staff will be conducting random security checks upon entry.

Anyone believed to be under the influence of alcohol or an illegal substance will be refused entry, or asked to leave.

Should we have reasonto refuse entry to any person, or ask an anyone to leave the Event we will advise our Designated Child Protection Officer for assistance.

We will take all reasonable steps to ensure that any such person will be supervised by the staff at the Venue until their parents/guardians are telephoned and arrive for collection.

BBC Switch representatives will have a visible presence outside the venue, and around local transport links to advise and direct attendees to the show. The Switch representatives will also be present post event.

Valuables

Young persons attending the concert are responsible for their own valuables. The BBC will not be liable for any loss or damage to personal property brought to the venue.

2. Travel Information

The BBC is not responsible for the safety of young persons while they are travelling to and from the venue. Parents or guardians should make sure appropriate arrangements have been made.

Directions

Click here for a map of Hammersmith Apollo on Streetmap.co.uk

Due to the expected high proportion of vehicle drop off and collection, we do anticipate potential traffic issues, it would be advisable to look at parking and a short walk to venue for those collecting attendees (see below for parking locations).

Both transport links (tube and bus) are only a short 5 minute walk from the venue and accesible via the Hammersmith broadway shopping centre.

The Hammersmith Apollo is on Queen Caroline Street, W6, directly opposite the Broadway Shopping Centre. Hammersmith tube and bus stations are within the shopping centre and are wheelchair accessible.

Please check back to this page for travel and collection point updates.

Parking

The theatre does not have any parking spaces, and there are a very limited number of on-street parking spaces near the theatre. We would advise using one of the nearby free car parks and taking the short walk to the venue.
The 24-hour car park located behind the Kings Mall (operated by St. Martin's Property, not NCP), Accommodates 1000 cars. The car park can be entered up until 20:00 and cars can be collected anytime.

Kings Mall Car Park (7 minutes)

(Glenthorne Road, Hammersmith and Fulham, London, W6 0LJ) Get more info on LondonTown.com

Hammersmith Grove NCP (6 minutes)

(Grove Road, Hammersmith and Fulham, London, W6 7EJ) Get more info on LondonTown.com

Public Transport

Underground

The nearest tube station is Hammersmith, on the District and Piccadilly line. The tube station is located in the Broadway shopping centre across the road from the venue.

TRAVEL UPDATE

Hammersmith and City Line

The Hammersmith and City line is suspended between Baker Street and Hammersmith. A rail replacement bus service operates.

District Line

The District line is suspended between Turnham Green and Richmond and between Earls Court and Edgware Road. Rail replacement buses operate.

Circle Line

The Circle line is suspended.

Jubilee Line

The Jubilee line is suspended between Stanmore and West Hampstead. Rail replacement buses operate.

Victoria Line

The Victoria line suspended. Rail replacement bus services operate.

Buses

Hammersmith Bus station is also inside the Broadway Shopping Centre. Hammersmith Bus Station is wheelchair accessible.

3. Facilities

Disabled Facilities

Guide Dogs: The venue welcomes guide dogs and the staff are happy to look after them during the performance.Please inform the venue in advance if you will be bringing a guide dog on 020 8563 3806.

Wheelchairs

The wheelchair ramp is at the rear of the stalls behind the seating block, and can accommodate four wheelchair users and four escorts per performance. Guests can also transfer from wheelchairs to an aisle seat in the stalls if preferred for a seated event and if available. The wheelchair can then be stored at the rear of the stalls and returned by an usher.

Disabled Access Toilet

Is located at the rear of the stalls, by the wheelchair access seating ramp. The Disabled Access toilet has been fitted with a RADAR lock; please bring your key with you to access.If you do not own a RADAR Key, please ask the staff member who is assigned to the Disabled Access Ramps for the Key.

Refreshments

The bar will be selling soft drinks and snacks only. There will be no alcohol sold at the venue.

Information Point

There will be a signposted information point at the venue for anyone with general queries on the show.
In the same area there will be a qualified welfare team to deal with anyone that has any issues that may arise in the venue.

Venue staff

Venue staff will be CRB checked or will have controlled movement around the main area of the venue. This is to keep the event as a teen-zone only venue, and for the protection of all parties within main venue.

Mobiles and Public Telephones

We would advise all parent/guardians to equip their teenagers with fully charged mobile phones to arrange a safe collection. There will be telephones lines in the venue but these are for emergency use only. In case of emergency teenagers should go to the Information/Welfare office situated inside the venue where an officer will assist.

For any parent or guardians who need access to their child attending the show and cannot contact them via mobile phone you should go to the information point.

First Aid

There will be a designated First Aid area at the venue with an appropriately qualified First Aider.

4. Ticket Information

The 4100 tickets have now all gone. There was a flat £5.25 postage fee for the tickets to BBC Switch Live. There is no profit made from this transaction as it covers the cost of registered post only.

If you have been successful in ordering tickets please be aware of the following:

Age Restriction is strictly 14 to 17 years only. No Adults 18 years and over will be allowed entry.

ID may be required to prove age.

Ticket holders are required to carefully check their tickets in advance of their visit; mistakes may not be rectified on the day.

Tickets should be retained at all times during the event.

It is a condition of entry that the ticket holder consents to being searched. Searches will be conducted in the presence of two, same sex (as ticket holder), CRB checked, S.I.A. officers.

Ticket holders must have permission from their parent or guardian to attend the event.

The BBC reserves the right to cancel this event and ticket process at any stage, if deemed necessary in its opinion, and if circumstances arise outside of its control.

The BBC reserves the right to change the line-up at any time.

The BBC will not pay for any travel costs to and from the show.

Should the event be cancelled or line-up changed, the BBC is not liable for any loss of money and expense incurred in travelling to the venue.

Tickets cannot be resold, transferred or exchanged.

Only soft drinks will be available at the venue. Anyone believed to be under the influence of alcohol or an illegal substance will be refused entry or asked to leave.

Any person who fails to comply with instructions from a steward may be asked to leave the venue.

BBC Switch Live will be filmed for Live and recorded transmission on any BBC network, including internet streaming. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any film, video and / or audio recording of this event and / or any element thereof in any / all media throughout the world.

There is no re-admission to the venue once you have left the building.

Prolonged exposure to loud noise may cause damage to your hearing.

This event is administered by the BBC.