Friday,
25 July, 2002 15:00 BST
Frequently Asked Questions |
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This
is a list of the most commonly asked questions we get e-mailed to us at
BBC Southampton. Have a check through and your query may be answered. We
love to hear any comments or suggestions about the site - you can e-mail
the team who put it all together at southampton@bbc.co.uk
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What
area do you cover?
BBC Southampton is one of the first of the new BBC Where I Live Sites
launched outside of London. All of the new sites have been dedicated
to smaller areas than their television counterparts to help give a
more local and unique service. BBC Southampton covers the city of
Southampton, and the surrounding area - Hampshire, Dorset and the
Isle of Wight. BBC Oxford
is live in the north of the BBC South region. Berkshire,
Surrey and Sussex
and Kent have
their own sites. For the full list of Where You Live Sites, go to
the England Homepage.
I can't find what I'm looking for on
the website!
Have a look at the Site
Map which shows you all the sections of the the BBC Southampton
site. Or you can try the BBCi Search at the top of each page - it'll
find what you're looking for on the BBC Southampton pages, on the
rest of the BBCi or on the rest of the internet.
Why don't you stream football commentary?
The BBC does not own the rights to webcast football commentary. However
you can follow matches online with live text commentary - you'll find
links on our Saints,
Pompey
and Cherries
pages.
Can I listen to BBC Radio Solent online?
We do stream BBC Radio Solent's news
and sport
bulletins.
Unfortunately streaming radio is very expensive. We have no current
plans to add streaming of all programmes. Watch this space - occasionally
we will stream some of Radio Solent's large outside broadcasts.
Can I get more details about a feature I
heard on BBC Radio Solent, or saw on South Today?
Easy - just go to the BBC
Radio Solent website. It's got details of all the main features
the station is running, as well as contact numbers and e-mail addresses.
For TV, you can email the South Today team via the South
Today website.
How can I let you know about something that
could go on your news pages?
Email us the details
with a contact phone number or send in a press release to BBC Southampton,
BBC Broadcasting House, 10 Havelock Road, Southampton, SO14 7PU. You
could also email it to BBC
South Newsgathering for South Today and Local Radio's attention.
Can I publicise an event on the listings page?
Yes - go to the Listings
page and fill in all the details. The Listings is a free service for
all types of music and arts events.
Can I write an article for the site?
Of course! We always welcome your contribution and love to hear your
ideas for what should be on the site. Make sure you e-mail us first
on southampton@bbc.co.uk
with your idea. We can't guarantee that we will publish everything
submitted - so get in touch first. You could also review a gig, concert
or show you've seen on our U-Review page.
I can't access the audio and video clips
You'll need to download Real
Player - it's free, and if you need any help in getting it
onto your system, have a look at the BBC
download guide
We currently do not support Windows Media Player on this site.
Why is my telly picture bad?
For any technical queries, you'll need to call reception advice on
0870 010 0123. For TV, radio and digital reception information, you
could also look up the BBC's Reception
Advice page. For information on the new digital services,
use the Digital Advice
page.
Can I use a picture of yours on my website?
Everything on BBCi is subject to copyright laws, so you can't use
anything without asking first! There is a full list of the BBC's
terms and conditions here.
Your travel cameras aren't updating!
The pictures from our network of traffic webcams are provided by the
ROMANSE project in Southampton and are updated every every five minutes.
The pictures on the website may be turned off if the cameras are being
used for operational reasons. They are online at the following times:
Weekdays 0700-1845; Saturday 0900-1645; Sunday 1000-1545. Have you
tried pressing F5 (on Internet Explorer) or hitting refresh in Netscape?
Why is the BBC Radio Solent news audio out-of-date?
We have a fantastic automated machine that records Radio
Solent's news bulletins amd puts them onto the internet. As with all
machines, they tend to be a little fickle and from time to time decides
it would like a holiday, and won't update anymore. If this happens,
pop us an e-mail at southampton@bbc.co.uk,
and we will go and politely ask it if it wouldn't mind updating again!
Why don't you put a webcam...?
We have a few more planned and in the pipeline - so watch this space!
How do I get a job at the BBC?
The BBC Jobs
page has details of all current vacancies and information on how to
go about getting work
experience in the area you are interested in.
My question hasn't been answered!
Email us at southampton.@bbc.co.uk
and we'll try and answer your question. We try to reply as soon as
we can. You never know, if we like the question enough we may even
add it to the FAQ list! You might like to check through the main BBC
FAQ list, if your question is more general.
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BBC Southampton Website
Broadcasting House,
Havelock Road,
Southampton
SO14 7PU
(+44) 023 80 374370/1/2
southampton@bbc.co.uk
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