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24 September 2014

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You are in: Somerset > About the BBC in Somerset > Frequently Asked Questions (FAQs)

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Frequently Asked Questions (FAQs)

Below is a list of some of the most Frequently Asked Questions (FAQs) we receive. If the question you have is not answered here, please get in touch by clicking on Contact Us to the left.

The links to the following pages on bbc.co.uk can be found to the right.

What's this website all about?

This website is about Somerset - the place, its people, local news, views and lots, lots more!

We want to ensure that this website is as representative as possible and welcome your contributions and feedback.

Which area does the website cover?

The website covers the Somerset County Council area, but also includes neighbouring towns just outside - namely Weston-super-Mare and Midsomer Norton. From summer 2007, places in the very north of Somerset - Bath, Clevedon, Keynsham, Nailsea and Portishead - are going to be covered by bbc.co.uk/bristol rather than on this site.

If you live on the edge of the county, you might also find content of interest to you on the BBC's neighbouring websites for Devon, Dorset, Gloucestershire and Wiltshire - follow the England link at the top of the page to visit these sites.

Who looks after bbc.co.uk/somerset?

The BBC Local website for Somerset is run by a dedicated team of two staff based at Broadcasting House in Taunton.

Great! How do I contribute?

Simply contact us with your idea, article, photos or anything else you'd like to share.

In particular, we're always looking for contributions in our clubbing, faith, music, student and theatre sections - follow the links on the right for more information.

How can I contact the bbc.co.uk/somerset team?

You can contact us by using the response form on the Contact Us page - the link is on the left.

I'm finding some of the text on your website too small to read. Can you sort it out?

Our text sizes are determined as part of the design process and enable you to see as much information as possible without needing to scroll downwards. But you can make the text look bigger by making some simple changes to your browser settings.

For example, if you're using Internet Explorer, go to the grey toolbar at the top of the page and select View > Text Size. You can then choose Larger or Largest (assuming the text size is currently set at Medium).

If you're using a different browser, it'll probably have a similar method of changing text size.

Why do you ask for my contact details on various pages?

We only ask for these details in order to contact you in connection with your contribution.

We also need an e-mail address to tell you if you've won a competition. In this instance, contact phone numbers are also useful when prizes of tickets have to be awarded at short notice.

None of your details will be used by us for any other purpose or passed on to any other organisation or part of the BBC.

For further information, please read the BBC's Privacy Policy - click on the link at the bottom of the page.

Do you have any tips on writing for bbc.co.uk/somerset?

Yes! The first thing you need to take into consideration when writing for the web is that online reading is different to offline reading.

Readers tend to scan a page online rather than read everything, which means your text needs to be structured and broken down to accommodate this.

Use headlines, headings, and bullets to break your text down into readable chunks, and ensure your sentences and paragraphs are short and to the point.

Use the 'inverted pyramid' style of writing, which involves starting with the most important information first, and then moving onto supporting information.

This allows a reader to get the gist of your writing in the first few sentences, which will capture their interest to read further.

Please use British English spelling - not American English! Make sure you're writing in the right tense.

Don't use long strings of CAPITALS - this is considered 'shouting' on the internet.

And keep it clean, decent and legal - anything offensive or potentially libellous will be rejected.

What format do I send in articles to you?

All contributions should be sent to us in as text in an e-mail, or as an attachment in text or Microsoft Word format (.txt or .doc). Please contact us if you are unsure how to do this.

What format do I send digital/scanned photos to you?

All photos should be sent preferably as high-resolution JPEG files (.jpg, .jpe, .jpeg). Once again, please contact us if you are unsure how to do this.

What about the law? Who owns anything I decide to submit?

By contributing to this site, you are granting the BBC a non-exclusive licence to distribute and edit the material you submit in any way and in all media.

You still own the copyright to everything you contribute and you are free to take what you have written and re-publish it somewhere else.

See the BBC's Terms and Conditions for the full terms of our rights - the link again is at the bottom of the page.

I've sent you a contribution or details of a forthcoming event - why hasn't it been published?

We receive many contributions and, although all of them are read, it isn't possible to publish them all on this website. However, details of events are always passed on to the presenters and reporters working on BBC Local Radio for Somerset.

I've got a news story I think the BBC should cover on this website. What's the best way to get in contact with the website news team?

The pages about Somerset news that appear on this and the BBC News websites are written by a dedicated team of journalists based in the BBC's regional newsroom in Bristol.

Your input means they can produce better stories and can improve the quality and range of issues they cover.

If you have any comments about their coverage or a story suggestion, please get in contact with them by following the link on the right.

They cannot promise always to reply individually, but they will be very pleased to read what you have to say.

I know of a website I think should be linked from these pages. How do I go about getting it linked?

bbc.co.uk/somerset includes links to non-BBC Somerset-related websites. These links are provided to offer readers further relevant information, which they may wish to explore.

All links from the BBC site are deemed to be editorially relevant to the content/page they are linking from and suitable for the likely audience.

The BBC is not responsible for the content of external websites. The inclusion of a link to a third-party website should not be understood as an endorsement.

Please send us the details of the website you think we should link to by going to Contact Us on the left.

Does the BBC provide any local radio and regional television services for Somerset?

The BBC's local radio station for Somerset is also based at Broadcasting House on Park Street in Taunton.

BBC Somerset broadcasts across the county on 95.5fm and 1566AM and across the world on this website.

Clinton Rogers

Clinton Rogers at Glastonbury

To meet the team that puts the station together, please visit the BBC Local radio pages.

Jess Rudkin is the editor of BBC Somerset's radio and online services.

The BBC's Chief Somerset Correspondent Clinton Rogers is also based here with us in Taunton. He files reports that appear on BBC Points West and BBC Spotlight.

To find out more about how BBC TV for Somerset is put together, visit the BBC Points West and the BBC Spotlight pages.

Why can't I listen to BBC Somerset on DAB?

BBC Somerset is due to broadcast on DAB (digital radio) when the new digital multiplex is launched in 2010. 

Some BBC Local Radio services are carried on capacity made available by commercial platform operators.

This is because the BBC's own digital multiplex is already used to full capacity for the national BBC services.

Why can't I listen to football commentary online?

For a number of sporting events, such as for Yeovil Town matches, the BBC only holds the rights to broadcast live commentary locally to the area covered by its radio transmitters.

Our internet service is available across the UK and around the world, and therefore we need to blank all output for which we do not hold international and/or internet rights.

We apologise for any inconvenience, but you can still listen to the commentaries on 95.5fm and 1566AM.

Click on the listen live link to listen to BBC Somerset online.

How can I get a recording of a programme?

Our copyright agreements only cover broadcasts.

The rights for further distribution of programme recordings have to be negotiated as separate agreements.

Therefore, as a general rule, we can only provide a recording if it has been made commercially available.

You can also listen again to many programmes on the BBC iPlayer for up to seven days after they were first broadcast.

Yeovil Town fan

Where can I buy BBC products?

To buy commercially available tapes of BBC shows (in the UK/EU), go to the BBC Shop site.

For copyright reasons not all broadcasts are commercially available. We regret that we can't supply tapes where this is the case. BBC Information has further details.

I've found a technical fault. What do I do?

If you experience difficulties using any part of the bbc.co.uk site you can find technical help on the BBC Help site or on our comprehensive Webwise guide to using the net.

Should you come across a broken link, page or application on bbc.co.uk/somerset, please get in touch with us using the Contact Us link on the left.

I am having trouble with my TV or radio reception. Where can I find help?

If you are have trouble tuning in to the BBC then visit the Reception Advice page for help troubleshooting and our guide to going digital.

Can I apply for a job/work experience at the BBC?

You can apply for a job, take a look at the careers available, or apply for work experience with the BBC by taking a look at the BBC Jobs pages.

If you're looking for work experience specifically with the team that produces BBC Somerset, please get in touch via the Contact Us link.

Where else can I find information?

The BBC has a vast amount of information available online, so if your question has not been answered on this page you may find the following useful.

If you wish to find a specific TV or Radio programme's website please use the BBC A to Z Index.

To find a specific page within bbc.co.uk, you can use the search engine right at the top of this page, or on the BBC Homepage.

For Television and Radio schedule information, please go to the TV and Radio pages.

For other information about the BBC and our services, please visit the BBC Information website.

last updated: 20/02/2009 at 12:15
created: 04/11/2004

You are in: Somerset > About the BBC in Somerset > Frequently Asked Questions (FAQs)



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