Buying goods - know your rights

What to do if something goes wrong.

Under the Sale of Goods Act 1979, when you buy something from a shop you could get a refund or repair if the item:

if the item:
doesn’t work properly
is not the same as advertised
breaks down sooner than it should.
The shop can choose whether to replace or repair the 
goods. You also normally have up to a few weeks to return 
faulty goods and get a refUnder the Sale of Goods Act 1979, when you buy something from a shop you could get a refund or repairif the item:
  • doesn’t work properly
  • is not the same as advertised
  • breaks down sooner than it should.

The shop can choose whether to replace or repair the goods. You also normally have up to a few weeks to return faulty goods and get a refund.

Changing your mind

What you can do if you change your mind depends on what you are buying and where you buy it:

•  when you buy something online, by phone, mail order, or on your doorstep, you usually have seven working days to change your mind and get a refund

•  with credit agreements, like credit cards or loans, you have 14 days to change your mind

•  you have 14 or 30 days to change your mindwhen you buy insurance, but you may be charged a fee if you cancel

• if you buy something in a shop and change your mind, you don’t have the right to return the item for a refund. But the shop may let you return it for a refund or exchange if it hasn’t been used and can be sold to someone else.

If you are unsure of your rights, contact Citizens Advice on 08454 04 05 06.

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