IT and office

Writing formal and informal emails

How to compose formal and informal emails, with guidance on the key points to consider when writing.

For more information on how to open PDF files, read the BBC Webwise guide to Adobe Reader.

Writing formal and informal emails

Quick tips for tutors

·          These L1 factsheets give information about some of the literacy and numeracy skills needed for working in IT and office. Learners should start by looking at the E3 factsheet Working in IT and office which gives a brief overview of this vocational area.