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Sample questions on email
- Question
One big advantage that people find with the Internet is that they can send and receive emails to and from other people.
What button (followed by send) is used to send a copy of a received email to someone else?
- A = forward
- B = reply
- C = back
- D = reply all
- Answer
A = forward
Examiner's Comment:
- 'Forward' sends the email to an email address of your choice.
- 'Reply' sends the email, with your reply, back to the original sender.
- 'Back' is typically used in webweb: includes all of the web pages accessible via the Internet browsers to take you backto the last page you were on, it can be used in webmail too.
- 'Reply all' is used if the original email was sent to more than one recipient and you want your reply to be sent to everyone included on the original email.
- Question
When writing an email contacts can be added from your address book or contact list or their email address can be typed out.
Give two reasons why adding a contact is better than typing out their address.
- Answer
- It's quicker to click add than it is to type out their email address.
- There's little chance of making a mistake (unless their address is wrong in your address book/contact list).
Examiner's comment:
The order and wording of your answer may well be different to the mark scheme the examiner uses - this does not matter. What is important is the meaning.
You must never use brand names in your exam answers. For example, substitue brand names like Microsoft Outlook with 'email softwaresoftware: a general term used to describe an application or a program' or Internet ExplorerInternet Explorer: a web browser developed by Microsoft with 'browser'.
- Question
Which of the five points below about email are true:
- speed - quick delivery of emails
- ability to send exact copies to multiple people at the same time
- can include pictures
- it's free to send email
- can spell check the email
- Answer
- 1. speed - quick delivery of emails
- 2. ability to send exact copies to multiple people at the same time
- 3. can include pictures
- 5. can spell check the email
Examiner's comment:
The connection to the Internet costs money, so there is an indirect cost when sending email.
- Question
Consider four characteristics of email that may concern some people.
- Answer
The following are possible answers in no special order:
- spamspam: unsolicited (junk) email - receiving unwanted junk mail, eg advertisements
- easy to make friends over email with strangers - who may not be trustworthy - perhaps after talking in chat roomschat room: accessed on the Internet, users can meet to chat in real-time, messages are typed out but voice chat rooms exist too.
- less personal than a letter or a phone call
- can become overloaded by the number of incoming emails - this is a common complaint of office workers
Examiner's comment:
'Spam' is an acceptable word to use in your answer as it in not a brand name and is a word that is now in common usage to describe unsolicited email.
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