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2 August 2014
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Schools Home > Contact Us: Frequently Asked Questions > Technical information

Frequently Asked Questions

Technical information


Q How do I download plug-ins?
A

To download plug-ins, follow the instructions found at Webwise's Ask Bruce section:
http://www.bbc.co.uk/webwise/askbruce/articles/download/whatareplugins_2.shtml

Please use the back button to return to this section.

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Q Will RealNetworks charge my School to use the RealPlayer?
A

RealNetworks provide a copy of RealPlayer to all PC, Mac, Linux, PDA and Mobile phone users. Users can simply download the free RealPlayer from BBC Webwise. This is a free piece of software if downloaded through the BBC site. Your download service provider may charge for this service.

If a School wishes to redistribute the free RealPlayer through automated installers, CDs, disk images or "machine ghosting" to other devices across an educational network (LAN) then the RealNetworks redistribution agreement form needs to be completed by the school. The form is available at RealNetworks' website:
http://forms.real.com/rnforms/playerdist/licensing/index.html

RealNetworks also offer a commercial license of RealPlayer, entitled RealPlayer Enterprise Manager. Schools should contact RealNetworks for further information.

The BBC is not responsible for the content of external websites.

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Q How do I enable cookies on my browser?
A

To enable cookies on your browser, please follow the steps outlined below: (Please note - this guide applies to Microsoft Internet Explorer 6 only).

  1. Double click the internet browser icon and open Internet Explorer.
  2. Select the Tools menu at the top of the window and choose Internet Options from the drop-down Tools menu list. This will open the Internet Options dialog box.
  3. From the Internet Options dialog box, click on the Privacy tab at the top of the window.
  4. Use the slider in the “Settings” section to adjust the privacy settings and either enable or disable cookies.

For other Internet browsers, please contact the provider or the technical person responsible for the computer or network being used.

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Q One of your Bitesize Test Bites isn't working properly.
A

Most problems with Test Bites are due to answers not being submitted in the correct format. For example, some of the Test Bites are multiple choice and require you to type a letter from a list (eg. A, B, C, etc.) to be submitted. Other Test Bites require exact spellings to be recognised as a correct answer. Reading the instructions at the top of the Test Bite will tell you how to answer it in the correct format.

If this doesn't solve your problem please fill in the feedback form with the following information.

  • details of the error (including error messages, if any)
  • the web address of the page that has the fault. You'll need to copy the web address of the incorrect page from your browser window and then paste it into the error feedback form.

Our technical team will make all the necessary changes as quickly as possible.

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Q I can't listen to audio on the GCSE Bitesize website.
A

The audio content on the GCSE Bitesize website uses either the Macromedia Flash plug-in or the ReaNetworks RealPlayer plug-in. Both of these are free pieces of software if downloaded through the BBC site. The required plug-in will need to be download and installed to listen to the audio content. It may be necessary to download and install the versions available at the BBC sites, to avoid possible problems between the BBC content and the plug in being used, even if the software is already available on the computer being used. Your download service provider may charge for this service.

To download the Macromedia Flash Player, please follow the instructions found at BBC Webwise's Ask Bruce Flash Player section: www.bbc.co.uk/webwise/askbruce/articles/download/howdoidownloadflashplayer_1.shtml

To download the RealNetworks RealPlayer plug-in, please follow the instructions found at BBC Webwise's Ask Bruce RealPlayer section: www.bbc.co.uk/webwise/askbruce/articles/download/howdoidownloadrealplayer_1.shtml

Please use the back button to return to this section.

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Q The text is too small for me to read.
A

The text on most of the Schools websites can be made larger or smaller.

To change the text size using Microsoft Internet Explorer 6: click the 'View' menu, select 'Text Size' and then choose the preferred size.

In Netscape Navigator 7: click the 'View' menu, select 'Text Zoom', and choose the preferred text size.

For other Internet browsers, please contact the provider or the technical person responsible for the computer or network being used.

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Mailing BBC Schools

Your comments and questions will be answered by a third party on behalf of BBC Schools. We handle hundreds of emails a week. Although we do read every message, we will not reply to any questions which are answered in the Frequently Asked Questions above.

If you would like to contact us with:

  • a question that is not answered among these pages
  • a comment or suggestion that you would like to send us
  • technical errors (things broken or not working properly)
  • factual errors (things that seem wrong, or don't make sense)

Then please fill in the feedback form.

The BBC has a new system for dealing with complaints. All complaints about the BBC will have to go through the BBC Complaints website. For information about this new system and how to send a complaint, please read our FAQ: How do I make a complaint about the BBC Schools website?



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