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24 April 2014
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Schools Home > Contact Us: Frequently Asked Questions > Teacher Resources

Frequently Asked Questions

Teacher Resources


Q How can I order a BBC Education catalogue?
A

The printed BBC Primary and Secondary Guides are no longer available to order.

Please visit the BBC Schools Programme Guide for the most up-to-date information available on Schools TV and Radio broadcasts.

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Q How can I order books/DVDs/tapes/CD-ROMs and replace videos with DVDs?
A

BBC Active (formerly known as BBC Children's Learning) has a wide range of materials designed to help and support you with studies.

For details of what's available and how to order, please see the contact details below:

Opening hours: Mon-Fri 8.30 am to 5.30 pm

By Telephone: 0845 313 9999*
* calls are charged at the national rate and may be recorded or monitored for training purposes.

By Fax: 0845 313 7777

E-mail: bbcactive.schools@pearson.com

By Post:
BBC Active Customer Services
PO Box 88
Harlow
Essex
CM20 2JE

For Schools or Educational establishments::
www.bbcactive.com/schoolshop

Websites for specific product information:
www.whiteboardactive.com
www.bbcactivefunwithphonics.com

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Q Online teaching resources and worksheets
A

Most of our BBC Schools sites have teacher resources, lesson plans and worksheets, which can be accessed by clicking on the "teachers" link in the left hand column. The full range of our teachers resources can be found at:
bbc.co.uk/schools/teachers/.

We are constantly expanding our service to include KS1, KS2, KS3 and KS4 material as well as resources suitable for the Scottish, Welsh and Northern Irish curricula.

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Mailing BBC Schools

Your comments and questions will be answered by a third party on behalf of BBC Schools. We handle hundreds of emails a week. Although we do read every message, we will not reply to any questions which are answered in the Frequently Asked Questions above.

If you would like to contact us with:

  • a question that is not answered among these pages
  • a comment or suggestion that you would like to send us
  • technical errors (things broken or not working properly)
  • factual errors (things that seem wrong, or don't make sense)

Then please fill in the feedback form.

The BBC has a new system for dealing with complaints. All complaints about the BBC will have to go through the BBC Complaints website. For information about this new system and how to send a complaint, please read our FAQ: How do I make a complaint about the BBC Schools website?



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