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20 October 2014
Schools - Contact Us

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Frequently Asked Questions

General


Q Why does GCSE Bitesize not cover my subject?
A

We're sorry if we don't cover a subject that you're studying.

The GCSE Bitesize website is one of the largest at the BBC and has taken more than 100 people a number of years to make. Each year we have to submit a bid to fund new websites or TV programmes and resources are (unfortunately) not bottomless. We've chosen subjects in order to support the maximum number of students we can with the funding available. The website may increase in size in the future, so let us know which subject you want included and we'll pass your suggestion on to the site producer.

We hope that helps and wish you every success with your exams!

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Q Where can I find out when a TV (or radio) programme is being broadcast?
A

Full details of all television and radio programmes are available on the BBC Schools Programme Guide.

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Q How do I submit entries to the Galleries?
A

If you would like to send in an item for display in one of our web galleries, please go to the web page where the gallery appears. There will be an email address or a form which you should use to send. Don't be disheartened if you don't see your entry in the galleries: we enjoy reading all your submissions but are only able to display a tiny fraction of those we receive. Unfortunately, due to the volume of submissions we receive we are unable to reply to any specific emails. However, we will reply to Words and Pictures submissions if we are able to display them.

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Q Where can I get past papers from?
A

Unfortunately, we are unable to supply you with past exam papers. However, your teachers might be able to give you past questions, or even past papers. Alternatively, you can purchase papers directly from the Examining Boards - see below for some contact details.

AQA
Website: www.aqa.org.uk
Aldon House, 39 Heald Grove, Rusholme, Manchester M14 4NA
Tel: 0161 953 1170

CCEA
Website: www.ccea.org.uk
29 Clarendon Road, Clarendon Dock, Belfast BT1 3BG
Tel: 028 9026 1200

EDEXCEL
Website: www.edexcel.org.uk
Address: Stewart House, 32 Russell Square, London WC1B 5DN
Tel: 0870 240 9800

OXFORD, CAMBRIDGE AND RSA (OCR)
Website: www.ocr.org.uk
Address: 1 Hills Road, Cambridge CB1 2EU
Tel: 01223 552552

WELSH JOINT EDUCATION COMMITTEE (WJEC)
Website: www.wjec.co.uk
Address: 245 Western Avenue, Cardiff CF5 2YX
Tel: 029 2026 5000

The BBC is not responsible for the content of external websites.

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Q Is the exam timetable available on line?
A

There are several Examining Boards, all of which schedule their exams differently, so we are unable to provide definitive exam timetables for GCSE or A Level. Your teachers will be able to tell you exactly when exams are taking place. Alternatively, you could speak to the examining board directly - see below for some contact details.

AQA
Website: www.aqa.org.uk
Aldon House, 39 Heald Grove, Rusholme, Manchester M14 4NA
Tel: 0161 953 1170

CCEA
Website: www.ccea.org.uk
29 Clarendon Road, Clarendon Dock, Belfast BT1 3BG
Tel: 028 9026 1200

EDEXCEL
Website: www.edexcel.org.uk
Address: Stewart House, 32 Russell Square, London WC1B 5DN
Tel: 0171 393 4500

OXFORD, CAMBRIDGE AND RSA (OCR)
Website: www.ocr.org.uk
Address: 1 Hills Road, Cambridge CB1 2EU
Tel: 01223 552552

WELSH JOINT EDUCATION COMMITTEE (WJEC)
Website: www.wjec.co.uk
Address: 245 Western Avenue, Cardiff CF5 2YX
Tel: 029 2026 5000

The BBC is not responsible for the content of external websites.

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Q Can I link to your site?
A

We are happy for Non-Government Funded Learning and school sites to make a text link to BBC Schools but for copyright and policy reasons we can't allow the use of any logos or content for this purpose. We hope this fits with your requirements.

If you want to link to BBC Schools from your school's website, please contact us using the feedback form to allow us to confirm this usage agreement as quickly as possible, it is important for us to have the following details:

  1. Where the BBC page is being linked from i.e. the url of the website where the link will be.
  2. What graphic / image you would like to use. If there are multiple on the page, please use the name of the graphic or image.
  3. Details of your organisation.
  4. Would you like to link to the bbc.co.uk/schools homepage or another specific schools site? For specific sites, please send us the web addresses (URL) of the page(s) you wish to link to.
  5. Is your site on the internet or is it an intranet site?
  6. For publications made available to the public or educational professionals, please confirm the size of the print run.

We also need to ensure that:

  1. You will not use the link to endorse your site/school or any products.
  2. You will not be using the website as part of a course/training that you will charge for.
  3. Your site does not contain any commercial advertising.

We are happy for you to include bbc.co.uk/schools as a link if it is part of a list of useful sites or links.

For non education, or international sites, usage may be permitted however please complete the same feedback form detailing the same information above so your request can be considered.

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Q Why are the Starship games taking so long to download?
A

Most of the Starship games are built to 300kb design specifications. However Number Jumbler, Word Jumbler, Penguins on Ice, Place the Penguin and Alien Cookbook are all slightly bigger than 300kb due to the amount of content and audio. Those games will take longer to download.

Our technical team are investigating ways in which the download time can be reduced and we apologise for the inconvenience caused. Whilst we try to make the games more accessible you may be interested in trying out some of the other numeracy games on the Schools site. Here are our suggestions:

Word Jumbler
If you wanted to play Starship's Word Jumbler then you should try the Phonics games on the Words and Pictures website and the Syllables game on the Spellits website.

Penguins on ice
If you wanted to play Starship's Penguins on ice then you should try Nash's adventures - To Grandma's Party on the Digger and the Gang website, Magic Key Adventures with HMS Sweet Tooth and friends on the Magic Key website and CBBC's Tracy Beaker website.

Number Jumbler
If you wanted to play Starship's Number Jumbler then you should try Bargains Galore in DynaMo's Den on DynaMo's website, Bella's Stall on the Tweenies website, Count Hoot's Numbers games on the Little Animals Activity Centre and Test the Toad on the Numbertime website.

Alien Cookbook
If you wanted to play Starship's Alien Cookbook you might want to try the Measures activity on the Revisewise website.

Place the penguin
Unfortunately if you wanted to try Place the Penguin we do not have a similar game available.

For other KS2 numeracy sites please visit the 4 to 11 age index.

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Q How do I make a complaint about the BBC Schools website?
A

The BBC has a new system for dealing with complaints from our audiences. From 1 February 2005, all complaints about the BBC, its programmes and its services should be sent via the BBC Complaints website.

If you are reporting a fault with the BBC Schools site, for instance, a broken link, a spelling error, a factual inaccuracy, etc. then please fill in our feedback form.

It is important to not send technical or factual error reports to the BBC Complaints website, as we may not receive your email about the problem.

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Mailing BBC Schools

Your comments and questions will be answered by a third party on behalf of BBC Schools. We handle hundreds of emails a week. Although we do read every message, we will not reply to any questions which are answered in the Frequently Asked Questions above.

If you would like to contact us with:

  • a question that is not answered among these pages
  • a comment or suggestion that you would like to send us
  • technical errors (things broken or not working properly)
  • factual errors (things that seem wrong, or don't make sense)

Then please fill in the feedback form.

The BBC has a new system for dealing with complaints. All complaints about the BBC will have to go through the BBC Complaints website. For information about this new system and how to send a complaint, please read our FAQ: How do I make a complaint about the BBC Schools website?



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