The BBC has a unique relationship with its audience - and audiences have high expectations of the BBC.
Occasionally we fall short of those expectations. We apologised for remarks made in The Russell Brand Show on Radio 2, which were offensive. On that occasion our audiences were quick to let us know that we had fallen below the standards they expect.
The BBC took action to try to prevent a re-occurrence of anything similar. But this instance raised bigger and broader questions about public attitudes to broadcasting standards today; questions which the BBC had not investigated systematically for some time.
The BBC Trust asked the Executive to consider how the BBC should deal with questions of generally accepted standards in its output and report back to the Trust. In response, the Director-General required senior programme executives across television, radio and editorial policy to explore the BBC’s approach to questions of taste and standards within a fast-moving and diverse media landscape.
This presentation contains their findings.