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I've recently retuned my set-top box and I've lost some of my channels - can you help?

We suggest you contact your manufacturer for further advice if, after performing a retune, you have any problems obtaining channels that have moved to another multiplex.

I have a non-Sky, non-Freesat satellite receiver. Can I receive the Freesat channels?

You can already receive the same channels as with Freesat. However, for the full range of on-screen programme information and interactivity you need a Freesat set-top box. And to view BBC high-definition (HD) transmissions, you need a compatible satellite HD receiver. For more information about the service, please go to Freesat.

Why do I have London news on BBC One instead of my local region?

Local news and regional programming is a complex business and sometimes doesn't go entirely to plan. If there is a problem and a local news bulletin is missed or dropped, BBC One defaults to the London region programming, and this is why you may occasionally see London news instead or your own region.

If you watch the Breakfast programme, BBC One and BBC News show the same programme, but for technical reasons only BBC One can provide regional news bulletins. At these times, BBC News shows London news.