Search our FAQs to answer your question or to use the Diagnostic Tool, enter your postcode opposite. This tool will provide guidance/ advice on what to do next.

• Freeview retune event – Swansea and parts of South and Central Wales.
  
  
• Freeview retune event – North Devon area.
  
  
• 1080i or 720p - Do the BBC’s HD channels broadcast in 1080i or 720p?
  
  
• Some channels are missing from my digital TV channel list. How can I get them back?
  
  
• Why has my BBC One region changed after retuning my Freeview receiver?
  
  
• I'm having problems with my Freeview reception - can you help?
  
  
• My digital TV picture breaks up and freezes - where can I get help with this?
  
  
• How can I find out if there are reception problems in my area?
  
  
• Can I watch HD TV on Freeview in my area?
  
  
• My DAB digital radio signal is breaking up or cutting out - can you help?

This website has been designed, to help you with any problems you may have receiving BBC Television and Radio services. This information will help you determine if your own equipment or aerial is the cause.

Is your Transmitter working?

Check if your local transmitter is working. Simply enter your postcode into the box below, and click the Go button.