Reception Advice

This website has been designed to assist you with any problems you may have receiving BBC Television and Radio services. This information will help you determine if your own equipment or aerial is the cause.

Sometimes it's difficult to know whether the problem is due to interference or poor reception, but it's important to try to find out, as the causes and solutions are quite different.

Reception problems are normally the responsibility of either the householder or the broadcaster to overcome, depending on where the problem lies. Common causes of reception problems include:

  • Equipment or installation faults
  • Trees or buildings blocking reception
  • Signals being reflected from buildings, structures or hills
  • Weather-related problems
  • Transmitter work or faults

If you’ve had the problem continuously for some time, and especially if it is not affecting neighbours using their own aerials, it is likely to be a reception problem, not interference.

If the problem occurs intermittently but reception is otherwise good, and it affects your neighbours’ reception at the same time in the same way, it’s more likely to be interference.


  • Launch of BBC Radio Lincolnshire on DAB

    Launch of BBC Radio Lincolnshire on DAB

    To enable an increase in the coverage of local DAB digital radio for residents in Norwich and the surrounding area, the Lincolnshire DAB multiplex will be changing frequency overnight on Thursday 1st October 2015.


  • BBC Music Jazz

    BBC Music Jazz

    Will run on digital radio, online and mobile from 2pm on Thursday 12th November 2015 – midnight Sunday 15th November 2015.

Transmitter Checker

Check if your local BBC transmitter is working by entering your post code and platform details in the boxes below and click SUBMIT. The results will be displayed via the BBC managed RTIS website.