Your Questions.... answered?

What kind of computer do I need to be able to use all raw content?

raw uses lots of video and that means you need a certain level of computer to ensure you can use all of the content on the raw website without any problems. Below is a list of what we might recommend:

For PC:

• Processor: Intel(R) Pentium(R) M processor 1.70GHz
• Memory: 496MB RAM
• Operating System: Windows XP
• Browser: IE 7, Firefox 2

For Mac:

• Processor: Intel core duo processor 1.60Mhz
• Memory: 496MB RAM

You will also need to have audio enabled on your computer.

I can't get a page to load properly

You will need Flash 9 or above installed on your computer to be able to view all the video on raw. If you haven't got Flash 9 or above installed on your computer you will be able to view the html alternative by clicking on the text link at the bottom of the page you would like to view.

If you are using Internet Explorer as your main browser you should download the latest version possible (ideally IE 7 and above).

Also, check how close you are to the recommended computer - details in the question above. As the raw site uses a lot of video the pages won't always play out smoothly on older computers.

How can I make the pages easier to read?

You can change a lot about how these web pages look. You can make the text bigger or smaller and change the colours that are used.

Let Phil Tufnell talk you through what you can change on the raw site to make it easier to use

How can I get the video to play?

You will need Flash 9 on your computer to be able to play all the content on raw.

If you aren't sure how to control the video, See the video controls tutorial for a full walk-through.

Let Phil Tufnell show you how to use all the video controls for the raw site

How can I get the audio to work?

• Ensure that your computer has audio turned on
• Ensure that the volume level on your computer is at a reasonable level
• Ensure that the volume control on the raw site is not set to mute

Let Phil Tufnell show you how to use all the video controls for the raw site

Can I save audio and video files?

Sorry but it isn't possible to save raw audio and video files to your own computer.

How can I make raw my homepage?

It is fairly simple to make any page on raw your homepage. What you have to do depends on the browser you are using.

If you are using a browser other than Internet Explorer you can find instructions on the main BBC Help page.

If you are using Internet Explorer 5 (or above):

• At the top of your browser window click on 'Tools' then select 'Internet Options'
• Under the 'General' tab you will see a box at the top where you can enter the address of a web page. If you are on the page you want when you open this window, you can just press the 'Use Current' button

Can I email raw?

Please use our 'contact us' form. We value your opinions and comments about our site.

raw's contact us form