Some train passengers have complained about penalty fares they think they should never have been charged. So has that happened to you? Have you paid a penalty when you couldn’t buy a train ticket because the ticket office was closed? Maybe the ticket machines were out of order? And were staff prepared to use their discretion when dealing with your complaint?
We’d like to hear your experiences – good and bad – of how the penalty fares system is operating on our rail network.
Some of the other subjects we are researching at the moment are:
- Swine flu ‘cures’ and services
- Debt collection
- Employment Support Allowance
- Continuing care
- Bank harrassment
- The Access to Work scheme
- Visit Britain’s accommodation booking and star ratings system
- Working Tax Credits
Let us know your experiences or suggest other areas to investigate using the form below.
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