BBC HomeExplore the BBC
This page has been archived and is no longer updated. Find out more about page archiving.



BBC Homepage
BBC Radio
BBC Radio 4 - 92 to 94 FM and 198 Long WaveListen to Digital Radio, Digital TV and OnlineListen on Digital Radio, Digital TV and Online

PROGRAMME FINDER:
Programmes
Podcasts
Schedule
Presenters
PROGRAMME GENRES:
News
Drama
Comedy
Science
Religion|Ethics
History
Factual
Messageboards
Radio 4 Tickets
Radio 4 Help

Contact Us


factual
You and Yours
MISSED A PROGRAMME?
Go to the Listen Again page
You and Yours
Disabled rail passengers
01/10/2008
Rail watchdog says disabled passengers failed by industry

If you booked a hotel room, a taxi, a doctor’s appointment – in fact, any service – 24 hours before you needed it, and were told you’d get that service, you’d expect it to be there when you needed it. But for more than a third of disabled rail passengers who contact the Assisted Passenger Reservation Service, a system which should mean there’s someone at the station to meet and help them, it doesn’t happen. The consumer organisation Passenger Focus sent out “mystery shoppers” on various journeys. Their report concludes that too often they are let down by rail companies’ failure to provide assistance, with many left stranded on the platform or abandoned on the train.


Disclaimer
The BBC is not responsible for the content of external websites.
Listen Live
Audio Help

You and Yours - Highlights

Find out how to subscribe to this programme's podcast

PodcastHelp
You and Yours
Listen Again
Listen to previous editions
Browse by Category
Browse by Week
Call the Select Committee
Help shape Government policy and contribute to the House of Commons Select Committees
Care in the UK
Image: Care in the UKListen again to our month long series and try out the Care Calculator.


About the BBC | Help | Terms of Use | Privacy & Cookies Policy