Rail watchdog says disabled passengers failed by industry
If you booked a hotel room, a taxi, a doctor’s appointment – in fact, any service – 24 hours before you needed it, and were told you’d get that service, you’d expect it to be there when you needed it. But for more than a third of disabled rail passengers who contact the Assisted Passenger Reservation Service, a system which should mean there’s someone at the station to meet and help them, it doesn’t happen. The consumer organisation Passenger Focus sent out “mystery shoppers” on various journeys. Their report concludes that too often they are let down by rail companies’ failure to provide assistance, with many left stranded on the platform or abandoned on the train.
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