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BBC Radio 4 - 92 to 94 FM and 198 Long WaveListen to Digital Radio, Digital TV and OnlineListen on Digital Radio, Digital TV and Online

News and Current Affairs
SHOP TALK
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Tuesdays 16:00-16:30
Intelligent and entertaining conversation about business, money, technology and workplace issues.

Presented by Heather Payton, each programme picks up on trends and returns to stories that have moved out of the headlines.
LISTEN AGAIN
Listen to Shop Talk for 26th August 2003
PRESENTER
HEATHER PAYTON
Heather Payton
 
PROGRAMME DETAILS
Tuesday 26th August 2003
a wreath.
The supermarket or small local producers?

Service Economy

Shop Talk plunges into the world of the service economy. Heather Payton and guests explore why we are willing to pay more for services, at a time when we pay less for goods. Aren't we just being ripped off? And before service businesses rest on the laurels; what threat do they face from what's known as "the experience economy."

Guests:

Doug McWilliams from the Centre for Economics and Business Research.
www.cebr.com

Colin Shaw, founder of business consultancy Beyond Philosophy.
www.beyondphilosophy.com

Robert Stephens, founder and chief inspector of computer services company the Geek Squad.
www.geeksquad.com

Corin Jenkins from estate agents halfapercent.com
www.halfapercent.com

And Chey Garland, founder of Garlands Call Centres.
www.cjgarland.co.uk

Also in the programme: Shop Talk reporter Penny Haslam visits Hull to find out why we are willing to spend more on that burgeoning service-hairdressing. She talks to celebrity hairdresser Mark Hill and Lisa Dennis from Toni & Guy.

That's all in Shop Talk at 4pm on Tuesday 26th August.

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