bbc.co.uk
Home
Explore the BBC
Radio 4
PROGRAMME FINDER:
Programmes
Podcast
Schedule
Presenters
PROGRAMME GENRES:
News
Drama
Comedy
Science
Religion|Ethics
History
Factual
Messageboards
Radio 4 Tickets
Radio 4 Help

About the BBC

Contact Us

Help


BBC Radio 4 - 92 to 94 FM and 198 Long WaveListen to Digital Radio, Digital TV and OnlineListen on Digital Radio, Digital TV and Online

News and Current Affairs
NICE WORK
MISSED A PROGRAMME?
Go to the Listen Again page
PROGRAMME INFO
Tuesdays 16:00-16:30
Nice Work is Radio 4's essential guide to working life in Britain today - we aim to cut through the jargon to get to the heart of what matters.

Email the programme at nicework@bbc.co.uk
LISTEN AGAIN
Listen to Nice Work for 21 October 2003
PRESENTER
PHILIPPA LAMB
Philippa Lamb
PROGRAMME DETAILS
Tuesday 21 October 2003


E-LEARNING IN THE NHS

Who is the third biggest employer in the world? Any idea?

Well the answer is the NHS. With 1.2m staff on the payroll only Indian Railways and the Chinese Army employ more people.

Managing a workforce that huge on a daily basis is such a huge task that it's hard to imagine how it ever gets done. But now NHS managers are grappling with another mammoth job - they want their workers to be computer literate and they've set themselves the task of training 450,000 of them to use computers by 2007.

The lack of computer technology is hampering NHS staff in other areas too.

Reporter Mike Johnson visits the Queen Elizabeth Hospital in Birmingham which is part of an NHS Trust employing 5,500 staff. He speaks to Sheena Collins, a medical secretary who works for a cancer consultant and spends her working day buried in paperwork.

Mike Johnson also visits a GP's surgery in Birmingham where they are doing their best to embrace the new technology and have signed up for computer training.

Guests:

GEORGE DAVIES
Project Manager, NHS Information Authority


MARK JONES
Director of Community Practitioners' and Health Visitors' Association (25,000 members) - investigating exactly how big a problem computer access is turning out to be.

European Computer Driving Licence (ECDL) qualification - the European-wide qualification enabling people to demonstrate their competence in computer skills.

EMAIL BAN

We also examine how certain technology has thrown up more problems than it has solved, and investigate the trouble that email is creating at work. Only 4 or 5 years ago email was being heralded as the ultimate business communication tool - quick, cheap, easy to use - everyone loved it. But not any moreā€¦

Guests

PHIL HOUSEHALL
Executive Director of Resources, Liverpool City Council
At Liverpool City Council they have adopted a slightly less draconian approach - not a blanket email ban, but an e-mail free Wednesday policy which was introduced July 2002.

PROFESSOR RICHARD SCASE
Professor of organisational behaviour, University of Kent
& author of Britain in 2010

PROFESSOR PAM BRIGGS
School of Psychology and Sports Science, University of Northumbria
Specialist in how we use new technologies.

Including a report by Penny Haslam from the Phones 4U flagship store in central London, where an e-mail ban was introduced in September. Plus an interview with Phones 4U owner John Cauldwell, the brains behind the ban.


Contact Us

You can contact us by emailing - nicework@bbc.co.uk.

Listen Live
Audio Help
PREVIOUS PROGRAMMES
Previous Series
TRANSCRIPTS
View a full list of transcripts

You may need to download the Acrobat Reader before you can read the transcripts. Visit WebWise for a step-by-step guide.
RELATED PROGRAMMES
Working Lunch
Watchdog - Work

News & Current Affairs | Arts & Drama | Comedy & Quizzes | Science | Religion & Ethics | History | Factual

Back to top

About the BBC | Help | Terms of Use | Privacy & Cookies Policy