BBC HomeExplore the BBC


Accessibility help
Text only
BBC Homepage
BBC Radio
BBC Radio 4 - 92 to 94 FM and 198 Long WaveListen to Digital Radio, Digital TV and OnlineListen on Digital Radio, Digital TV and Online

PROGRAMME FINDER:
Programmes
Podcasts
Schedule
Presenters
PROGRAMME GENRES:
News
Drama
Comedy
Science
Religion|Ethics
History
Factual
Messageboards
Radio 4 Tickets
Radio 4 Help

Contact Us

Like this page?
Send it to a friend!

 

news
THE BOTTOM LINE
MISSED A PROGRAMME?
Go to the Listen Again page
The Bottom Line
Saturday 5.30-6.00pm
The Bottom Line
Insight into business from the people at the top
Programme details
14 July 2007
Listen to this programme in full
Evan Davis
On the programme this week, Evan Davis and his guests talk about service-sector turnover and management books.
A large part of our economy depends on low-skilled workers in service jobs – they keep hotels running, restaurants serving and coffee bars buzzing.

This week we ask how companies get the best from them – how do managers recruit, train and retain staff, and how do they deal with high turnover?

We also look between the covers of management books. Sometimes it seems like the only people who read them are people who want to be entrepreneurs, rather than people who have already set up in business.

So is there literature out there that speaks to the working world? We find out what reading material our guests keep on their bedside tables.

Our guests this week:

Andy Cosslett
Chief executive, InterContinental Hotels Group

Ian El-Mokadem
Managing Director, Compass Group UK & Ireland

Sahar Hashemi
Founder, Coffee Republic and Skinny Candy
About the programme

The Bottom Line cuts through confusion, statistics and spin to give you a clearer view of the business world through discussion with people running leading and emerging companies.
Listen Live
Audio Help
[an error occurred while processing this directive]

Listen again

Watch The Bottom Line

Previous programmes

Contact us



About the BBC | Help | Terms of Use | Privacy & Cookies Policy