On the programme this week, Evan Davis and his guests talk about service-sector turnover and management books.
A large part of our economy depends on low-skilled workers in service jobs – they keep hotels running, restaurants serving and coffee bars buzzing.
This week we ask how companies get the best from them – how do managers recruit, train and retain staff, and how do they deal with high turnover?
We also look between the covers of management books. Sometimes it seems like the only people who read them are people who want to be entrepreneurs, rather than people who have already set up in business.
So is there literature out there that speaks to the working world? We find out what reading material our guests keep on their bedside tables.