FACTUAL
14 February 2008
Thursday 14 February 2008 15:45-16:00 (Radio 4 FM)
Urban historian Joe Kerr presents a series about the unseen people in the control centres of our networked society.
In a small office near Edinburgh, telephone operators keep a 24-hour watch on elderly and vulnerable people through state-of-the-art technology.
Followed by News.
