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factual
THINKING ALLOWED
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Thinking Allowed
Wednesday 16:00-16:30
Laurie Taylor discusses the latest social science research.
22 November 2006
Listen to this programme in full
THE LEGACY OF ALEXIS DE TOCQUEVILLE
Alexis de Tocqueville was an old-world aristocrat with aspirations as a social scientist.  He left revolutionary France and travelled to America in the early nineteenth century.  His subsequent volumes, Democracy in America and The Old Regime and the Revolution are still considered essential reading for students of American culture and modern democracy today.

Laurie Taylor is joined by Hugh Brogan, Research Professor at the Department of History at the University of Essex and author of Alexis de Tocqueville: Prophet of Democracy in the Age of Revolution and Richard Sennett, Professor of Sociology at the London School of Economics to examine the legacy of one of the greatest political thinkers of all time.

CALL CENTRES
Dr David Holman, Senior Research Fellow at the Institute of Work Psychology, University of Sheffield has been conducting research on the subject of call centres since 1998 and it has now been published in a paper entitled Phoning in sick? An overview of employee stress in call centres.

David is currently involved in a global project with Professor Rosemary Batt from Cornell University, looking at Call Centre practice in currently countries.  Laurie Taylor finds out about the call centre industry and discusses similarities and differences in nations across the world.
Additional information: 

Professor Hugh Brogan
Research Professor at the Department of History at the University of Essex

Alexis de Tocqueville: Prophet of Democracy in the Age of Revolution
Publisher: Profile Books Ltd
ISBN: 1861975090

Democracy in America
Alexis de Tocqueville
Publisher: Collector's Library - ISBN: 1904919626

The Old Regime and the Revolution
Alexis de Tocqueville
Publisher: Smith (Peter), US
ISBN: 0844619736

Professor Richard Sennett
Department of Sociology, London School of Economics

The Fall of Public Man
Publisher: Penguin Books Ltd
ISBN: 0141007575

Dr David Holman, Senior Research Fellow at the Institute of Work Psychology at the University of Sheffield

Phoning in sick? An overview of employee stress in call centres
By David Holman
Journal: Leadership & Organization Development Journal
ISSN: 0143-7739
Year: May 2003 Volume: 24 Issue: 3 Page: 123 - 130
DOI: 10.1108/01437730310469543
Publisher: MCB UP Ltd
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