FAQs - Radio 1's Big Weekend 2011

On Radio 1

Greg James

16:00 – 17:45 // In the studio next is Newsbeat

14 & 15 May 2011

Carlisle, Cumbria

FAQs

Going to Big Weekend or watching it at home, here's answers to some common questions

    What time does the event start and finish?

    Doors will open around 1200 on both Saturday 14 May and Sunday 15 May. The event will finish around 2230 each night.

    Where can I watch and listen to coverage of the event?

    BBC Radio 1's Big Weekend will be broadcast on Radio 1, BBC TV, on the Radio 1 web and mobile sites as well as on the red button (from BBC TV channels). We will bring you live coverage, all the highlights, exclusive access and special performances throughout the festival.

    How can I get a ticket?

    Ticket registration is now closed and emails have been sent to those who requested tickets.

    Please check your junk or spam mail folders if you did not receive an email by midday on Thursday 14 April or, alternatively, you can check here to see if you have been lucky by using the registration number you were given.

    There will be extensive coverage across the weekend on Radio 1, BBC TV, online and red button however and we will bring you all live coverage, highlights, exclusive access and special performances throughout the festival.

    Please note that no tickets will be available on the day and you should not turn up at the site without a valid ticket.

    A few tickets will be given away as prizes in on-air competitions, so keep listening to BBC Radio 1 and 1Xtra. More information about Big Weeekend competitions

    PLEASE DON'T RISK BUYING TICKETS. Valid tickets for BBC Radio 1's Big Weekend are free and there are no tickets on sale through any outlets. If you purchase tickets they may have been invalidated and you will not get in.

    I missed registration - will it be re-opened at any stage?

    Unfortunately no. We already have far more people awaiting returns than we can supply.

    Where can I find traffic and travel information for Carlisle?

    Please note planned engineering work between Preston and Glasgow will affect those wishing to travel to the event by train.
    Get more detailed travel info on the Discover Carlisle website.

    Can I park my car on site?

    There will be car parking available at Radio 1's Big Weekend. Car parking can only be paid on the day. There will also be shuttle buses in operation. For more information on this and how to purchase shuttle bus tickets in advance visit Carlisle Tourism Partnership website.

    Will there be any shuttle buses for people not driving?

    Yes, there will be buses going to Carlisle Airport from Penrith Station and Carlisle town centre from 0900 to 1400, with a number of other stops possible if pre-booked. Return buses will run from 2030 to 0100 in the evenings. More information on Big Weekend shuttle buses.

    How old do you have to be to attend?

    There is no age limit for BBC Radio 1's Big Weekend. However, if you are under 16 you must be accompanied by a responsible person who is at least 18 years old. You may also be asked for ID if you look under 16. Children under two years old do not need a ticket, but those two and over will need one. Please bear in mind that this is an outdoor event, with loud music and large crowds expected.

    Can I bring food and drink into the event?

    No food or drink can be taken into the site - with the exception of personal supplies of water in a plastic container with an unbroken seal (up to 500 ml per person), or special medical supplies (please bring a Doctors note if these are not obviously medicinal). Food and alcohol will be on sale inside the venue, however if you look under 21 please do not be offended if we ask you for proof of age when buying alcohol. The only forms of ID acceptable will be a photo driving licence or a passport.

    Can I bring a camera?

    Yes, but please be aware professional photography equipment is not allowed and we advise you to leave zoom lenses and other pieces of expensive equipment at home.

    Where can I find out more about Carlisle?

    Find out more information at Carlisle Tourism Partnership website.

    What facilities are you providing for disabled people?

    The two main stages will have a raised viewing platform with accessible toilet facilities. Priority is given to wheelchair users, but other disabled users may be given access at the discretion of security staff, if space exists. You do not need to contact us in advance, our team on the day will direct you.

    Disabled parking is available for those with a blue badge on a first come, first served basis, but please note this is a green field site without pathways in places. If you need charging facilities, please go to the information tent, where people will direct you to a suitable area.

    You do not necessarily need to contact us in advance as our team on the day will direct you; but if you are successful and have specific queries regarding disabled access and facilities please contact Radio 1.

    How were tickets allocated?

    Radio 1's Big Weekend visits a different area each year and we always give a degree of preference to those in the local area.

    Tickets were allocated randomly, based on postcode, but weighted in favour of those living in Carlisle, Cumbria and the surrounding areas. Two thirds (65%) of the tickets went to listeners in Carlisle and Cumbria, 30% went to neighbouring parts of North East of England and the south of Scotland, with 5% distributed across the rest of the UK.

    How secure is the ticketing system?

    This ticketing method has been used at previous Big Weekends and we work hard to ensure that the system is very secure. All tickets are printed with a unique barcode and the name and address of the person receiving them. The barcode is scanned at the entrance to the event and tickets with invalid barcodes will be rejected.

    Tickets are fully traceable and we can cancel them at any time by invalidating the barcode.

    How do you prevent people selling tickets?

    Valid tickets for BBC Radio 1's Big Weekend are free. Unfortunately, a handful of people do sometimes try and sell their tickets. We work closely with those running the major sites and they will remove posts offering tickets for sale once they become aware of them.

    If you purchase tickets they may have been invalidated and you will not get in.

    If I am successful, but then realise I can no longer attend, how do I return my ticket?

    If you cannot now attend please visit our ticket returns page and let us know. We will cancel the ticket and re-issue to someone else who registered for the event.

    What happens if my tickets don't arrive?

    If your tickets have not arrived by Friday 6 May then please call our 24-hour helpline no later than 12 noon on Wednesday 10th May. The helpline number is on the email telling you that you have been successful in your application. That email also has a special order code, which you will need when you call.

    Can I request tickets as a prize for my charity?

    We get numerous requests asking for tickets for charity initiatives and other good causes, but unfortunately are not usually able to help. We try to read all emails sent to us; however please do not be offended if, due to the large number of enquiries we receive, we do not have time to respond to you personally.

    Can my band play at Radio 1's Big Weekend?

    We are not looking for any more bands to play this year, but if you want to be in with a chance of playing on a BBC Introducing stage in future make sure you upload your music via the BBC Introducing uploader.

    Can I volunteer / do work experience at Radio 1's Big Weekend?

    We are not currently looking for volunteers or work experience staff, however we do have general BBC work experience placements. Visit the BBC Jobs site.

Full ticket terms and conditions

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