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Help / Player

I'm having problems downloading Real Player - how can I fix this?

There is a free version of RealPlayer available for all popular operating systems. Follow this link for more information, links to download, and step-by-step installation guides:
Download and install RealPlayer

If the download link for RealPlayer fails, or you see a "page cannot be displayed" error,  it could be for one of a number of reasons. To resolve the problem, try taking the following steps:

• Verify your connection is stable
• Close any background programs which are running
• Try using a different web browser
• Delete your temporary Internet Explorer files
• Temporarily lower your Internet Explorer security settings (remember to return settings to normal after downloading RealPlayer)
• Adjust your firewall software to allow access to Real.com
• Upgrade your internet browser to the latest version

If this does not answer your question sufficiently you may find more help on the pages linked to from the right hand side.

If you still cannot find an answer to your question please click here to contact us

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We appreciate your feedback and endeavour to fix any errors immediately. Unfortunately, due to the huge amount of correspondence we receive, we do not generally reply to fault reports so please accept our thanks for notifying us.



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