Help / Player

Why is the beginning of a programme sometimes cut off?

The recording of Listen Again programmes is done automatically on the basis of their scheduled broadcast times. On the rare occasion that a live radio broadcast were to start early for any reason, the recording process would not have started yet, and hence the first minute or would not be captured.

This may also occur if you have previously listened to only part of the programme on the BBC Player. When you return to a programme, you should see a message which asks whether you would like to resume listening from where you stopped previously or start from the begining. Click 'OK' to resume, or 'Cancel' to start the programme again.

Alternatively, to ensure all programmes play from the beginning, you could delete the BBC cookie from your web browser. For advice on deleting cookies please see the help files on your computer.

If this does not answer your question sufficiently you may find more help on the pages linked to from the right hand side.

If you still cannot find an answer to your question please click here to contact us

Fill out the form to contact us

Your name

Your email address

To which radio station does your query relate?

Which operating system are you using?

Which browser are you using?

Which version of RealPlayer are you using?

Enter the full version number. (optional)
You can get this by opening Real Player and going to help > about.

Which version of Windows Media Player are you using?

Enter the full version number. (optional)
You can get this by opening Windows Player and going to help > about.

Where are you accessing the internet from?

What country are you accessing the internet from?

What is the name of your Internet Service Provider?

What is your query regarding?

Your query or comment

Disclaimer The BBC will only use the information you supply to respond to your queries/comments, to develop and enhance our services and for statistical analysis of audiences and users. We will not use your details for any other purpose. Full details in our privacy policy.

We appreciate your feedback and endeavour to fix any errors immediately. Unfortunately, due to the huge amount of correspondence we receive, we do not generally reply to fault reports so please accept our thanks for notifying us.


Radio Home Ways To Listen DAB Digital Radio Podcasts Analogue Radio Digital Television Internet Mobile Phone Site Usage Radio Labs About BBC Radio Help

	Contact Us Like this page? Send it to a friend!