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I am hearing last week's programme instead of the latest edition – what's going on?

Some users have reported hearing an old edition of their chosen Listen Again programme instead of the latest show, even though the date displayed on the BBC Player is correct. This problem occured most frequently for users who reguarly listen to a weekly show.

The most likely reason that old audio is being heard is that a cached copy of the file has been created somewhere between the BBC's servers and your computer. We recommend making sure that RealPlayer's "Clip Cache" is turned off, or at least emptied on your machine. To do this, follow the instructions below.

Turning off RealPlayer's Clip Cache

Select Tools, Preferences from the RealPlayer menu


Open RealPlayer on your computer.

From the menu, select 'Tools', 'Preferences...'.

From the Category menu, select Content. Then click Settings... on the right hand side.


In the Category panel on the left hand side of this screen, choose 'Content'.

In the right hand panel, under Clip Cache, click 'Settings..."

Click "Empty Clip Cache" and untick the box labelled "Enable caching"

Click the button labelled 'Empty Clip Cache...' and ensure the box labelled 'Enable Caching' is not ticked.

When you have finished, click "OK" twice to return to RealPlayer.

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