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Children's radio player help
If you can't hear anything coming out of the Radio Player, you need to check a few things first:
- Are the speakers turned on?
- Is the volume up?
- Have you installed one of the following programmes?
RealOne player
RealPlayer 8
Community-supported player
If the answer to all of these questions is 'yes', but it's still not working, try our troubleshooting section. Otherwise, read on...
Before you do anything, does the computer belong to you?
If it doesn’t then you must get the permission of the owner before downloading any software.
You can download the software you need to run the player for FREE – you don't need to pay for it.
Right, here is what you need to do.
If your computer is a PC and runs one of the following:
Windows 98
Windows 2000
Windows ME
Windows NT4
Windows XP
Or if your computer is a Mac running OS X
Then you need to download the RealOne player (click me)
If your computer is a PC running on
Windows 95 or a Mac running OS 9
Then you will need to download the RealPlayer 8
(click me)
Solaris & Linux users will need to
install the Community Supported player (click me)
The BBC is not responsible for problems caused by downloading external software
Before you start - is your web browser Netscape or Opera? Then read on - otherwise, click here.
Netscape users
Netscape users will need to download an additional RealPlayer Plug-in
Opera users Opera users will need to download the same RealPlayer Plug-in then follow the below process:
1. Open Opera
2. Go to 'Preferences' (Alt+P)
3. Go to 'Multimedia'
4. Click on 'Find Plugins'
5. When it asks you to associate the RealPlayer plug-in, choose 'yes'
Please note that Opera users will experience a 10-15 second wait while the audio is loaded
Step-by-step installation instructions for RealOne player
Step-by-step installation instructions for RealPlayer 8
Having problems?
Step-by-step instructions for installing RealOne player
1. Click here to download RealOne player
2. On the following page, you should click on the link of the location nearest to you. Picking the nearest place should make your download quicker
3. When you've clicked on the link it will bring up a file download box - this will begin saving the program to your computer. Click "Save"
4. Another box will pop up, which lets you choose where to save the program. From the "Save In" menu select "Desktop" (Saving it on the desktop means you'll be able to find it easily)
5. Click on "Save" and the RealOne Player will start to download - it may take some time depending on the speed of your Internet connection
6. Once downloading has completed, double click on the file icon (a RealPlayer symbol) on your desktop. RealOne Player will begin to set up on your computer
7. From here, follow the instructions that RealOne Player gives you - all you really need to do is skip through the screens by clicking on "Next" - though if you're feeling adventurous, you could change some of the settings - but make sure you know what you're doing!
8. Once it's finished installing, RealOne Player will start - from here you can close it down, and then click on the links to listen to audio and watch video - whenever RealOne Player is needed, it will automatically start!
Step-by-step instructions for installing RealPlayer 8
1. Click here to download Realplayer 8
2. Fill out the form, entering a valid email address and choosing the appropriate operating system and connection speed. Then click the "Download FREE RealPlayer 8 Basic" button
3. This takes you to a page where you can select your download option. The "Minimum" option will take the least time. Select this and click the "Download FREE RealPlayer 8 Basic" button to proceed
4. On the following page, you should click on the link of the location nearest to you. Picking the nearest place should make your download quicker
5. When you've clicked on the link it will bring up a file download box - this will begin saving the program to your computer. Click "Save"
6. Another box will pop up, which lets you choose where to save the program. From the "Save In" menu select "Desktop" (Saving it on the desktop means you'll be able to find it easily)
7. Click on "Save" and the RealPlayer will start to download - it may take some time depending on the speed of your Internet connection
8. Once downloading has completed, double click on the file icon (a RealPlayer symbol) on your desktop. RealPlayer will begin to set up on your computer
9. From here, follow the instructions that RealPlayer gives you - all you really need to do is skip through the screens by clicking on "Next" - though if you're feeling adventurous, you could change some of the settings - but make sure you know what you're doing!
10. Once it's finished installing, RealPlayer will start - from here you can close it down, and then click on the links to listen to audio and watch video - whenever RealPlayer is needed, it will automatically start!
Troubleshooting
Why can't I see whether the programme is playing?
In order to get information in the status window (which is above the play, pause and fwd buttons) you need to have JavaScript enabled.
To enable JavaScript in Internet Explorer go to the 'Tools' menu and select 'Internet Options' then click on the 'Security' tab. Make sure the 'Internet' icon (with a globe) is highlighted in blue. Click the 'Custom Level' button down near the bottom. Scroll down to the section entitled 'Scripting' and ensure that under 'Active Scripting' the button labelled 'Enable' is checked. Click OK. You will need to restart your browser for the change to take effect.
To enable JavaScript in Netscape go to the 'Edit' menu and select 'Preferences'. Highlight the 'Advanced' label and ensure that the 'Enable JavaScript' checkbox is ticked. Click OK.
Mac users will not see any text in the status window and will need to access the controls at the bottom of the page
Why does the player sometimes disappear and how can find it again?
The Radio Player operates within its own pop-up browser window, enabling you to navigate elsewhere on the Internet whilst continuing to listen to BBC Radio. This means that from time to time the player may become hidden behind another window. If the player is not visible and you wish to restore it, you must maximise it by clicking on the 'BBC Radio Player' tab in the taskbar (this runs along the bottom of the screen)
Why does the end of another programme sometimes appear at the beginning of a clip?
To ensure that the whole of a show is available to you, the recording may start early. This is unlikely to be more than a minute or two, so we advise you to listen through this rather than skip 5 mins
Still having problems? Click here for more help.
Useful links:
Further audio help
Radio 1 Audio/video
Radio 2 Listen Again
Radio 4 Listen Again
Radio 1's audio guide
Radio 2's audio guide
Radio 4's audio guide
Five Live's audio guide
N.B. the BBC is not responsible for the content of external sites
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WebWise guide
Radio 1's audio guide
Radio 2's audio guide
Radio 3's audio guide
Radio 4's audio guide
Five Live's audio guide
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