Frequently asked questions for Proms in the Park - Hyde Park
Proms in the Park - Hyde Park - FAQs
- Event Times
The event is being held on Saturday 13th September in the heart of the city, London’s Hyde Park.
Main stage starts: 5.15pm
Event ends: c. 10.30pm when the Last Night performance in the Royal Albert Hall concludes
Last entry: 10pm
Can I still get a ticket?
Yes, General Admission Tickets can be purchased via See Tickets and are priced at £38 (+ £1.35 booking fee and a £2.00 transaction fee) or via Royal Albert Hall for £38 (+£2.26 processing/card handling fee).
Are there any VIP tickets available?
No. VIP tickets to Proms in the Park are now sold out.
What if I don’t receive my tickets?
If you haven’t received your tickets by Monday 8th September please telephone See Tickets on 0871 230 7131 and quote your reference number, which you will find on your confirmation e-mail.
- Getting to the Event
How do I get to the event?
The Tube stations that surround Hyde Park are:
• Lancaster Gate (Central Line)
• Marble Arch (Central Line)
• Hyde Park Corner (Piccadilly Line)
• Knightsbridge (Piccadilly Line)
All tube lines listed run services past midnight on Saturday 13th September however you are advised to check the TFL website for last tube times.
There are no planned engineering works that directly affect access to these stations however please check the TFL website for the latest unplanned travel and transport information.
Hyde Park is serviced by the following London Bus Routes:
• North London: 6,7,10,16,52,73,82,390,414
• South London: 2,36,137,436
• West London: 9,10,14,19,22,52,74,148,414
• East London: 8,15,30,38,274
You are advised to check the TFL website for any service disruption to the above routes.http://www.tfl.gov.uk/
There are no designated event taxi pick up/drop off collection points.
There is no general event parking for this event. Limited parking is available for pre-registered disabled customers. Local car parks will be in operation however you are advised to use public transport where possible.
- What should I expect when I arrive at the event?
Due to heightened security in the London area the entrance procedures have changed. This year we will be operating a new queuing and bag search system at Proms in the Park. On arrival at the arena gates there will be 3 sets of queuing lanes:
• Green (Large bags, hampers, tables and chairs)
• Yellow (Medium bags and rucksacks)
• Blue (No bag/handbag only)
All customers should expect some delay in passing through our search procedures, therefore please allow additional time.
There will be stewards on hand to assist you in choosing your lane, depending on how much you have with you in terms of bags, hampers, tables and chairs. These stewards reserve the right to direct you to any lane at their discretion to manage the queues effectively and to facilitate your entry to the event.
The lanes will also be clearly signposted so please make your way to the correct lane in order to minimise delays
If you are bringing a large amount of bags etc. please expect it to take longer to enter the site.
Arena Managers will be moving around the site. They will be on hand to assist you or answer any questions you may have about the event. They also reserve the right to reduce the amount of space you take up on the main festival site in order to make the event more enjoyable and comfortable for all customers.
There will be an information tent at the event next to the main entrance within the arena which will be clearly signposted. The staff in this tent are on hand to answer any questions you may have whilst at the event.
- How do I exit the site?
Gates on all sides of the park will be open at the end of the show so please use the nearest gate to you.We ask that you are considerate of local residents and keep noise to a minimum when leaving the event.
- Food and Drink
Can I buy food and drink at the event?
Yes there is a good mix of catering including vegetarian options.You will be able to buy food and drink once on site. There will be a large selection of tasty food outlets at this year’s BBC Proms In The Park, serving everything from flame-grilled British Burgers, traditional beer-battered fish & chips, as well as Mexican-style burritos and plenty of desserts!! There will also be speciality coffees accompanied with sweet treats.
Vegetarians and those with special dietary needs will also be catered for by our vegetarian and vegan outlets. There will be bars at the event with a wide range of drinks for sale.
Please do not be offended if you are asked for ID when purchasing alcohol. If you do look under 25 you may be asked for proof of ID – please note the only acceptable form of ID will be passports or photo driving licences.
Can I bring my own food?
Yes but hampers should not be any larger than 20 inches x 13 inches x 8 inches and you are not permitted to bring glass items and that includes glass bottles. For safety reasons and to ensure the comfort of those attending the event the management reserves the right to reduce the overall footprint of your chosen picnic or seating area.
Can I bring alcoholic drinks to the event?
Yes you can, in reasonable quantities - i.e. not more than one litre of wine or beer per person over 18 years old. However, please note that no glass is permitted and therefore whatever drink you bring cannot be in glass containers.
What happens if I bring in glass?
Any glass items will be confiscated on entry.
Can I buy a hamper?
Luxury picnic hampers for two are available to pre-order until midnight on Wednesday 10th September.
Can I cook at the event?No, you cannot do any cooking at the event. Barbecues are not permitted and neither is any type of camping stove, this includes disposable barbecues. There is plenty of catering at the event with a good selection of hot and cold food.
What disabled facilities will be on site?
The following facilities will be available on site:
2-for-1 PA/Carer Ticketing Scheme
Disabled Customer Check-in Service
Priority on site parking
Complimentary shuttle service from the car park to the arena entrance
Accessible toilets throughout the site
Viewing platform and viewing areaInduction loops with signage
Please note these disabled facilities are not designed for customers with temporary conditions such as broken legs, healing wounds or women who are pregnant.
There will be medical and welfare facilities on site for all customers.
Online applications for 2for1 PA/Carer tickets and onsite facilities have now closed. For urgent requests please contact firstname.lastname@example.org
Are children allowed?
Yes, but they need to have a ticket. Children aged 2 years and under are admitted free of charge. Children under 14 are not permitted unless accompanied by an adult.
Is there a discount for children?
There is no discount for children.
Will there be baby changing facilities?
Yes, a number of the toilet units do have baby changing facilities.
- General Questions
What on-site Services and Facilities are there?
- Information Point
- Water Point
- Merchandise Stalls
- First Aid
- Various food outlets
- Hamper Collection Point
- Lost Property (post event please email LostPropertyBBCHydePark@festivalrepublic.com for any lost property queries)
- Please click here for a map of the site.
- Is the entertainment all on big screens?
BBC Proms in the Park is a live concert with artists performing on a stage. There will also be two large screens adjacent to the stage.
Are dogs allowed at the event?
No pets are allowed within the event site. Guide Dogs, however, will be permitted.
Can I bring a chair?
You may bring a chair, however we ask you to use them with consideration.
Is there anything that I am not allowed to bring?
The following items are not permitted on site – non-domestic knives, fireworks, smoke or gas canisters (including aerosols and nitrous oxide), Chinese laterns, megaphones, air-horns, sound systems, flares, weapons, dangerous or hazardous items, laser devices, glass vessels, poles, unauthorised items for trading, including any goods using unauthorised event logos, and any article that might be used as a weapon and/or compromise public safety.
What should I wear?
Keep an eye on the weather forecast! It can be very hot during the day in September, so sunscreen is a good idea. It also gets quite chilly later on in the evening, so come prepared with some warm clothing, as well.
Are there any public telephones at the event?
There are no public telephones in Hyde Park.
Can I get back in to the event after I leave?
There is no re-admission to the event. Once you have left the event you will not be able to get back in.
Can I reserve a chair?
It is not possible to reserve a chair.
Is there anywhere that I can arrange to meet up with my friend?
There is a 'Meeting Point' next to the main entrance within the arena, and this is clearly visible once you are inside the event site.
Is drinking water available at the event?
Yes, drinking water is available. Bottled water and other soft drinks may also be purchased from the bars and catering units.
Will there be a printed programme that I can buy at the event?
Yes, there is a printed programme that will give details about the evening and the artists.
Will my ticket allow me to get in to the Last Night Celebrations at the Royal Albert Hall?
No, if you buy a ticket for BBC Proms in the Park in Hyde Park you can only go to the event in Hyde Park. However during the second part of the evening the event will link up with the Royal Albert Hall for the traditional Last Night finale.
Will the event go ahead if it rains?
Yes, the event will go ahead regardless of the weather conditions.
Are there fireworks at the event?
Yes, it is likely that there will be a firework finale at the end of the event.
Will there be any strobe lighting?
It is likely that there will be strobe lighting.
I would like to bring a small tent with me, is this allowed?
No. No tents or shelters of any kind or size are permitted.
I have a golf umbrella that I would like to bring with me, will this be allowed?
Yes, although nothing larger than a golf umbrella, and please be considerate to people around you. You might be better off using a plastic mac with a hood.
Can I bring my bicycle in to the event arena?
Bicycles are not permitted in the event arena.
Can I recycle on site?
Yes, The BBC is committed to bringing you a greener Radio 2 Live in Hyde Park. We will be running several initiatives at the event, full details of which can be found here.
Pint Cup Deposit
We have a 10p deposit on all cups bought at the bars. You’ll get the 10p back when you return your cups to the refund points.
COVERAGE ON THE BBC
Can I watch online?
BBC Proms in the Park will be broadcast live on BBC Radio 2, Red Button and Online.
Viewers can watch extracts from all four Proms in the Park via the Red Button on Saturday evening, 13 September. Online viewers can also watch all four Parks live, in full, at www.bbc.co.uk/proms Viewers on Virgin Tivo can also watch each concert live, in full, on Saturday 13 September.
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