How to Book

Booking opens on Saturday 11 May at 9.00am – online, by telephone and in person. Tickets may also be requested by post.

Online

Thursday 18 April (2.00pm) to Friday 10 May (midnight)

Use the Proms Planner, accessible via www.royalalberthall.com/account/promsplanner.aspx, to create your personal Proms Plan. Once completed, this is ready for you to submit as soon as booking opens at 9.00am on Saturday 11 May. The Proms Planner allows you to create and amend your personal Proms Plan at your leisure before tickets go on sale, at any time from 2.00pm on Thursday 18 April until midnight on Friday 10 May. Submitting your Proms Plan as soon as booking opens speeds
up the booking process and means that you may be more successful in securing your preferred tickets for concerts in high demand.

However, should you not wish to use the Proms Planner, you can visit www.royalalberthall.com from 9.00am on Saturday 11 May to book your tickets online. Please note that the website is likely to experience very high demand for tickets that day, so you may be placed in a queue.

How to use the Proms Planner

• From 2.00pm on Thursday 18 April select ‘Plan Your Proms Tickets’ at bbc.co.uk/proms. (You will be redirected to www.royalalberthall.com.)
• Select ‘Create My Proms Plan’. Then create an account (or log in if you are an existing user) and start choosing the concerts you would like to attend, along with the number of tickets and preferred seating area. You can amend your Proms Plan at any time until midnight on Friday 10 May.

Please note: this is a request system and there is no guarantee that the tickets you select in your Proms Plan will be available once booking has opened.

• From 9.00am on Saturday 11 May visit www.royalalberthall.com and log in to your Proms Plan in order to submit it. In the case of exceptionally high demand you may be held in an online waiting room before you are able to log in: you will be informed how many people precede you in the queue (you do not need to refresh the page). You must submit your Proms Plan in order to make a booking.
• Your Proms Plan will now have been updated to reflect live ticket availability and you will be given the chance to cancel tickets or choose alternatives should your selected tickets or seating areas have become unavailable.
• Confirm your online booking by submitting your Proms Plan and entering your payment details.
• Your booking will be confirmed by email.

Please note: it is not possible to book entire boxes online. If you would like to book a full box, call the Box Office on 0845 401 5040* from 9.00am on Saturday 11 May.

The ‘Select Your Own Seat’ option is not available via the Proms Planner or during the first few days that Proms tickets are on sale. You will be allocated the best available places within your chosen seating area. This is to allow as many customers as possible to book as efficiently as possible and to speed up the queue during the period of high demand.

If you have any queries about how to use the Proms Planner, call the Royal Albert Hall Box Office on 0845 401 5040*.
 

From 9.00am on Saturday 11 May

From 9.00am on Saturday 11 May you can book online at www.royalalberthall.com. If you
already have a Proms Plan, you can redeem your plan and process your booking. If you do not have a Proms Plan, you can just book online. You will not be able to create a Proms Plan at this time.

A booking fee of 2% of the total value (plus £1.00 per ticket up to a maximum of £10.00 per booking) applies.

By Telephone

From 9.00am on Saturday 11 May, call the Royal Albert Hall Box Office on 0845 401 5040* (open 9.00am–9.00pm daily). From outside the UK, please call +44 20 7589 8212.

A booking fee of 2% of the total value (plus £1.00 per ticket up to a maximum of £10.00 per booking) applies.

In Person

From 9.00am on Saturday 11 May, visit the Royal Albert Hall Box Office. Please note that the Box Office will be located at Door 4 until the end of May; thereafter it will return to Door 12. (The Box Office is open 9.00am–9.00pm daily.)

No booking fee applies to tickets bought in person.

By Post

Please write to BBC Proms, Box Office, Royal Albert Hall, London SW7 2AP with the following details:

• your name, address, telephone number(s) and email address (if applicable)
• the concerts you wish to attend
• number of tickets required
• preferred seating section, preferably with alternatives
• applicable discounts
• a cheque, payable to ‘Royal Albert Hall’ and made out for the maximum amount (including booking fees); or your credit card details, including type of card, name on the card, card number, issue number (Maestro only), start date, expiry date and security code (last three digits on back of Visa/Mastercard or last four digits on front of American Express).

Your details will be held securely. Postal bookings will start to be processed from 9.00am on Saturday 11 May, when booking opens.

A booking fee of 2% of the total value (plus £1.00 per ticket up to a maximum of £10.00 per booking) applies.

* Calls cost up to 5p/min from most landlines (an additional connection fee may also apply). Calls from mobiles may cost considerably more. All calls will be recorded and may be monitored for training and quality-control purposes.