Venues / Disabled Access

Access at the Proms

The Royal Albert Hall

Please call the Access Information Line on 020 7838 3110 for advice on facilities for disabled concert-goers (including car parking) at the Royal Albert Hall; if you have any special requirements; or to request a Royal Albert Hall Access Guide.

Dedicated staff will be available daily from 9.00am to 9.00pm.The Access Guide is also available at:

Royal Albert Hall

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Wheelchair Access

Access is available at all Proms venues, but advance booking is advised.

The Royal Albert Hall has up to 20 spaces bookable for wheelchair-users and their companions. There are two end-of-aisle places in the Side Stalls, and two in the Centre Stalls – these places are priced as such; front-row platform places either side of the stage are priced as Side Stalls seats; rear platform places are priced as Front Circle seats. Spaces in the Front Circle are priced as such. When filling in the Booking Form, tick your preferred price range (ie Centre Stalls, Side Stalls or Front Circle) and enter the number of places required under the ‘Wheelchair space’ column.

Four additional wheelchair spaces are available in the Gallery for Promming. These cannot be pre-booked.

Passenger lifts at the Royal Albert Hall are located on the ground-floor corridor at Doors 1 and 8. Use of lifts is discouraged during performances.

Hard-of-hearing and visually impaired concert-goers

The Royal Albert Hall has an infra-red system with a number of personal receivers for use with and without hearing aids. To make use of the service, collect a free receiver from the Door 6 Information Desk.

If you have a guide dog, the best place to sit in the Royal Albert Hall is in a Loggia or Second Tier Box, where your dog may stay with you. If you are sitting elsewhere, stewards will be happy to look after your dog while you enjoy the concert. Please call the Access Information Line on 020 7838 3110 to organise in advance of your visit.

Proms Guide: non-print versions

Audio CD, Braille and CD-R versions of the Proms Guide are available in two parts, 'Articles' and 'Concert Listings/Booking Information', priced £3.00 each or £6.00 for both. For more information and to order, call RNIB Customer Services on 0845 7023 153 (Calls cost up to 4p/min from a BT landline (plus a one-off connection charge of up to 8p). Charges from mobiles and other networks may be considerably higher).

Advance Booking

Assistance is available for visually impaired patrons wishing to make Advance Booking requests. Please call the Access Information Line on 020 7838 3110.

Radio 3 Commentary

Visually impaired patrons are welcome to use the free infra-red hearing facility (see above) to listen in to the broadcast commentary on Radio 3.

Concert programme-reading service

Ask at the Door 6 Information Desk if you would like a steward to read your programme out to you.

Large-print programmes and texts

Large-print concert programmes can be made available on the night (at the same price as the standard programme) if ordered not less than five working days in advance. Complimentary large-print texts and opera librettos can also be made available on the night (where applicable) if ordered in advance. To order any large-print programmes or texts, please telephone 020 7765 3246. They will be left for collection at the Door 6 Information Desk 45 minutes before the start of the concert.

Cadogan Hall

Cadogan Hall has a range of services to assist disabled customers, including provision for wheelchair-users in the Stalls. There are three wheelchair spaces available for advance booking and one space reserved for sale as a day ticket from 10.00am on the day of the concert (9.00am on Saturday 29, Sunday 30 and Monday 31 August). For information, call 020 7730 4500.

Royal College of Music

The newly refurbished Concert Hall at the Royal College of Music has six spaces for wheelchair-users. Direct access is now available from Prince Consort Road, located to the left of the main entrance. For further information, please call 020 7589 3643.