Access at the Proms

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Call the Access Information Line on 020 7838 3110 for advice on facilities for disabled concert-goers (including car parking) at all Proms venues; if you have any special requirements; or to request a Royal Albert Hall Access leaflet. Dedicated staff will be available from 9.00am to 9.00pm, seven days a week.

The Access leaflet is also available from the Royal Albert Hall website.

The BBC is not responsible for the content of external websites.

Wheelchair Access

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Access is available at all Proms venues, but advance booking is advised.

The Royal Albert Hall has up to 14 spaces bookable in the Stalls for wheelchair-users and their companions (entrance via Door 8). End-of-aisle places are priced as Centre Stalls seats; front-row platform spaces either side of the stage are priced as Side Stalls seats; rear platform places are priced as Front Circle seats. There are up to six spaces in the Front Circle, priced as such.

When filling in the Booking Form, tick your preferred price range (ie Centre Stalls, Side Stalls or Front Circle) and enter the number of places required under the 'Wheelchair space' column.

Four wheelchair spaces are available in the Gallery for Promming. These cannot be pre-booked.

Passenger lifts at the Royal Albert Hall are located on the ground-floor corridor at Doors 1 and 8. Use of lifts is discouraged during performances.

The Royal Albert Hall has an infra-red system with a number of personal receivers for use with and without hearing aids. To make use of the service, collect a free receiver from the Door 6 Information Desk.

If you have a guide dog, the best place to sit in the Royal Albert Hall is in a Loggia or Second Tier Box, where your dog may stay with you. If you are sitting elsewhere, stewards will be happy to look after your dog while you enjoy the concert. Please call the Access Information Line on 020 7838 3110 to organise in advance of your visit.

Radio 3 Commentary

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Visually impaired patrons are welcome to use the free infra-red hearing facility (see above) to listen in to the broadcast commentary on Radio 3.

Programme-reading service

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Ask at the Door 6 Information Desk if you would like a steward to read your programme out to you.

Large-print programmes and texts

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Large-print concert programmes can be made available on the night (at the same price as the standard programme) if ordered not less than five working days in advance. Complimentary large-print texts and opera librettos can also be made available on the night (where applicable) if ordered in advance. To order any large-print programmes or texts, please telephone 020 7765 3260. They will be left for collection at the Door 6 Information Desk 45 minutes before the start of the concert.

Cadogan Hall

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Cadogan Hall has a range of services to assist disabled customers, including a provision for wheelchair-users in the Stalls. There are three wheelchair spaces available for advance booking and one space reserved for sale from 10.00am on the day of the concert. For information, call 020 7730 4500.