Get Back on the Horse and Ride

Image for Get Back on the Horse and RideNot currently available on BBC iPlayer

The Call Centre, Series 1 Episode 5 of 5

Duration: 1 hour

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Nev hits the road to find a replacement contract for the call centre. At home Jonny and Gemma are brother and sister, but at the centre he's her manager - and she's failing to perform. Sales manager Twe gets results by using the management technique of comedy.

Last on

Wed 4 Sep 2013 23:20 BBC One Northern Ireland, Northern Ireland HD only

See all previous episodes from The Call Centre

Credits

Series Producer
Jon Connerty
Executive Producer
Tim Green
Executive Producer
Aysha Rafaele
Narrator
Kimberley Nixon
Participant
Nev Wilshire

Broadcasts

Meet the staff from Series 1

Chloe Stevens

Find out more about the people who work at the call centre.

TV blog: My initiation

Nev Wilshire

"His eccentric ways even extended to the production crew"

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.