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Get Back on the Horse and Ride

The Call Centre, Series 1 Episode 5 of 5

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Nev hits the road to find a replacement contract for the call centre. At home Jonny and Gemma are brother and sister, but at the centre he's her manager - and she's failing to perform. Sales manager Twe gets results by using the management technique of comedy.

Release date:

1 hour

Last on

Wed 4 Sep 2013 23:20
BBC One Northern Ireland, Northern Ireland HD only


Role Contributor
Series ProducerJon Connerty
Executive ProducerTim Green
Executive ProducerAysha Rafaele
NarratorKimberley Nixon
ParticipantNev Wilshire

Meet the staff from Series 1

Chloe Stevens

Find out more about the people who work at the call centre.

TV blog: My initiation

Nev Wilshire

"His eccentric ways even extended to the production crew"