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Japanese Emperor Arrives

Duration: 01:05

Thomas Kochs, the General Manager of Claridge's, runs through the protocol of greeting the Emperor and Empress of Japan. Each decision will be made with military precision but will the royal party take the lift or the stairs?

Available since: Tue 4 Dec 2012

This clip is from

Inside Claridge's Episode 2

2/3 Exploring the importance of tradition and continuity to the hotel's clientele.

First broadcast: 10 Dec 2012

Image for Episode 2 Not currently available on BBC iPlayer

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