Daily Reports

Daily reports covering various consumer issues.

• Supermarkets: Misleading Tactics

  07/12/2012: Will a new OFT code of principles bring a new deal for customers? Sophie Raworth reports.

• Insurance: Admin Fees

  06/12/2012: We’ve all become used to demands for so-called ‘admin fees' but Insurance Companies take it to the extreme. Sophie reports.

• Airline Penalty Charges

  05/12/2012: Passengers are complaining to us about a new problem: sky-high cost of making a simple mistake.

• EE: Everything Everywhere?

  4/12/2012: We report on EE's claims of providing a 4G service that is 'Everything Everywhere'.

• Online Shopping: Your Rights

  3/12/2012: While buying goods online is easy, returning them can be frustrating.

• PayPal

  30/11/2012: Pay how, when and where you want - at least that’s what the company claims.

• Reinbursement for Rail Delays

  29/11/2012: Passengers of delays by more than an hour are entitled to reinbursement - Rani Price reports.

• Hospital Parking

  28/11/2012: BBC Watchdog reveals that all money from private run car parks in some UK hospitals goes to the company and not the NHS.

• Mobile Phone Insurance

  27/11/12: We report on insurers who claim to have simple processes which then prove to be difficult.

• The cost of complaining

  26/11/12: We put a few of the big names to the test to see how quickly calls to customer service departments are picked up.

• Daily Deal Ads

  23/11/2012: Leading daily deals companies Groupon and KGB have both been in trouble with the ASA but have they learnt their lessons?

• Flight Compensation

  22/11/2012: To protect passengers the European Union introduced EU regulation 261/2004 but are air carriers following the rules?

• Mobile contract T&C's

  21/11/2012: We report on the T&C's that allows providers to increase the amount you pay even though your contract is fixed and could cost you a fee to break.

• Payment transaction fees

  20/11/2012: Online transaction fees appear to be the norm but some seem too excessive. Sophie reports.

• Persimmon House-Builders

  19/11/2012: This major house-building company makes big claims but doesn't always live up to them.

• Loyalty Schemes

  16/11/2012: They’re supposed to reward regular customers for their repeat business but are the rewards worth it?

• Parking Charges

  15/11/2012: Some private run car parks have hit motorists with parking charges even though it appears their rules haven't been broken.

• Bereaved Mothers: Unwanted mail

  14/11/2012: For new mums direct mailings from companies can be helpful but for some very upsetting.

• Yodel

  13/11/12: We’ve had complaints about non-deliveries and mis-handled parcels. Rani Price reports.

• Car Insurance: Auto Renewals

  12/11/12: For new customers premiums are low but for existing customers it’s a very different story.