Information and Support
If you, or someone you know, have been affected by the issues raised in this programme, the following organisations can help:
Bereavement Advice Centre is a free helpline and web-based information service which supports and advises people on what they need to do after a death. They welcome calls from bereaved people and the professionals and volunteers who support them and aim to give straightforward, useful information, advice and signposting when you need it.
Helpline: 0800 634 9494 (9am to 5pm Monday to Friday: closed over Easter Bank Holiday – reopens Tuesday 10 April).
Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss – including those people who have lost a loved one whilst they were serving in the Armed Forces.
Phone: 0844 477 9400 (9:30am to 5pm Monday to Friday: closed over Easter Bank Holiday)
In Northern Ireland: 02890 792 419
The Child Death Helpline is a national charity that offers support to anyone affected by the death of a child of any age, from prebirth to adult, under any circumstances, however recently or long ago. The helpline is staffed by bereaved parent volunteers supported by a professional team.
Helpline: 0800 282 986 (every evening 7pm to 10pm; Monday to Friday 10am to 1pm; Tuesday and Wednesday 1pm to 4pm, 7 days a week. The helpline will be open as normal over Easter)
The Compassionate Friends (TCF) is an organisation of bereaved parents and their families offering understanding, support and encouragement to others after the death of a child or children. The line is always answered by a bereaved parent.
Helpline: 0845 123 2304 (daily from 10am to 4pm and 7pm to 10pm. The helpline will be open as normal over Easter)
Carers Trust is the new leading carers charity formed by the merger of The Princess Royal Trust for Carers and Crossroads Care. Carers Trust is a provider of comprehensive support services, reaching more than 443,000 carers, including more than 34,000 young carers, through a unique network of 142 independently managed carers’ centres, 76 schemes, 112 young carers’ services and interactive websites.
To find your nearest carers’ centre or scheme call 020 8498 7900 (9am to 5pm Monday to Friday: closed over Easter Bank Holiday)
ChildLine is the UK’s free, 24-hour confidential helpline for children and young people who need to talk. Trained counsellors are there to provide comfort, support and advice about any problem that’s on their minds.
Helpline: 0800 1111 (24 hours a day, every day). Calls are free from all existing networks – landline and mobile.
www.childline.org.uk <http://www.childline.org.uk> .
Carers UK is a charity set up to support the millions of people who care for an elderly relative, a sick partner or a disabled family member. Carers UK provides support, information and advice about caring and campaigns to make life better for carers.
If you need advice about your caring situation you can call or email.
Advice Line: 0808 808 7777 (10am to 12noon and 2pm to 4pm Wednesday and Thursday)
The National Association for Children of Alcoholics is a charity that supports the needs of children growing up in families where one or both parents suffer from alcoholism or a similar addictive problem. If you are a child of an alcoholic and would like talk to someone about your problems, call the helpline or get in touch by email
Helpline: 0800 358 3456 (10am to 7pm Monday & Friday; 10am to 9pm Tuesday to Thursday; 10am to 3pm Saturdays. The helpline will be open as normal over Easter.)
COAP, Children Of Addicted Parents And People is an online charity with a peer led online support network for young people affected by someone else's drug misuse, alcohol misuse or addiction to some form of behaviour such as gambling. COAP provides a place for young people to share their experiences, support each other and to receive support from mentors who live with or have lived with someone else's addiction.
Al-Anon is a world-wide charity which offers understanding and support for families and friends of problem drinkers whether the alcoholic is still drinking or not. Alateen, a part of Al-Anon is for young people aged 12 - 17 who have been affected by someone else’s drinking, usually that of a parent.
National helpline: 0207 4030 888 (10am to 10pm Monday to Friday)
Scotland: 0141 339 8884 (10.30am to 2.30pm Monday to Friday)
Northern Ireland: 028 9068 2368 (10am to 1pm Monday to Friday; 6pm to 11pm Monday to Sunday)
The helpline will be open as normal over Easter.
Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Phone: 0845 7697 555 (24 hours a day; open as normal over Easter)
Drinkline is the National Alcohol helpline. If you're worried about your own or someone else's drinking, you can call the free helpline, in complete confidence, 24 hours a day. They can put you in touch with your local alcohol advice centre for help and advice.
Helpline: 0800 917 8282 (open as normal over Easter)