An Insiders' Guide on how to work with customers

In most jobs working with customers is unavoidable. They can be tricky but once you understand them and what they expect from your business they will be like putty in your hands. Here's some advice on customer service from industry experts as well as R1's Scott Mills and Aled Haydn Jones and BBC Three's Greg Foot, Alex Riley and Cherry Healey.

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6 minutes

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