Peggy saw a promotion in the paper for some snow boots with special spikes in the heel. She ordered them in time for Christmas but the delivery date has been and gone and still there's no sign in the post. The company have stopped answering her calls and she's not the only person they've let down. JVS wants answers.
Then in the phone-in from 1pm JVS asks, "Is the weather playing havoc with your family Christmas?"
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