Both Sally's daughter and partner have a rare condition that has left them deaf and gradually losing their eyesight. They love watching TV together but need a massive screen and huge subtitles. She bought a 40 incher but before even switching it on she knew it wasn't big enough. The trouble is, the shop say the screen is damaged and refuse to give her money back, JVS wants to know how, its never even used!
Plus what about Danny and the power surge. He came home to find his oven burned out, his TV blown up and worst of all his tropical fish dead in the water. He made a claim on his contents insurance but the company couldn't work out why the electrics had blown so wouldn't pay up. Danny's spends hundreds replacing his electrical goods, now can JVS and the team make the insurer see sense? Tune in to find out.