Britain's energy companies have pulled off the near impossible trick of making themselves more unpopular than the nation's bankers. How come? Well rising gas and electricity bills are putting an enormous strain on millions of households; the energy giants stand accused of unjustifiable profiteering. It has become one of Britain's hottest political issues, with the opposition Labour Party promising to impose a freeze on prices. HARDtalk speaks to Paul Massara, the boss of Npower. Is it time for a radical overhaul of the energy market?