Rights, Returns and Refunds

Was your Christmas shopping a success, or are you disappointed by faulty goods, presents that didn't arrive, poor service or unwanted gifts? Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now.

Joining presenter Paul Lewis to explain your consumer rights and talk you through, returns, refunds and resolving disputes will be:

Alonso Ercilla, Fair Trading Lead Officer, Trading Standards Institute.
Jane Negus, Executive, European Consumer Centre Services.

Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now. Standard geographic charges apply. Calls from mobiles may be higher.

Release date:

Available now

30 minutes

Last on

Wed 8 Jan 2014 15:00

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