Trying to sort out a personal banking issue but getting nowhere? Paul Lewis and guests will be ready to help on Wednesday's Money Live. Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail email@example.com
Whether you manage your bank account through a mobile phone app or with a cheque book and pen you'll want things to run smoothly, access to your money, payments to be made on time and no unexpected headaches.
So what service standards should your bank provide and what are your rights as a customer?
What are the rules about resolving disputes and who takes responsibility?
If you want to move to another bank you might want to ask about the new Current Account Switching Service which promises to do the work for you in seven days. What are the guarantees?
To find out more talk to Paul Lewis and guests on Wednesday's Money Box Live. Joining Paul will be:
Emma Cocksedge, Senior Product Manager, First Direct
Mike Dailly, Consumer Rights Lawyer, Govan Law Centre
Craig Donaldson, CEO, Metro Bank
Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail firstname.lastname@example.org now. Standard geographic charges apply. Calls from mobiles may be higher.