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Personal Banking

30 minutes
First broadcast:
Wednesday 25 September 2013

Trying to sort out a personal banking issue but getting nowhere? Paul Lewis and guests will be ready to help on Wednesday's Money Live. Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk

Whether you manage your bank account through a mobile phone app or with a cheque book and pen you'll want things to run smoothly, access to your money, payments to be made on time and no unexpected headaches.

So what service standards should your bank provide and what are your rights as a customer?

What are the rules about resolving disputes and who takes responsibility?

If you want to move to another bank you might want to ask about the new Current Account Switching Service which promises to do the work for you in seven days. What are the guarantees?

To find out more talk to Paul Lewis and guests on Wednesday's Money Box Live. Joining Paul will be:

Emma Cocksedge, Senior Product Manager, First Direct

Mike Dailly, Consumer Rights Lawyer, Govan Law Centre

Craig Donaldson, CEO, Metro Bank

Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now. Standard geographic charges apply. Calls from mobiles may be higher.



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    Money Box

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