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NHS fine U-turn, TSB rebirth, off-plan perils and pitfalls, premium rate call crackdown

Duration:
30 minutes
First broadcast:
Saturday 07 September 2013

A pensioner who was fined for having two free eye tests in less than two years will have his money refunded after the Health Ombudsman accused his former PCT, now part of NHS England, of maladministration. Others fined for the same thing could now get their money back. Benefit expert Will Hadwen gives his assessment.

Monday September 9th sees the rebirth of TSB - the High Street bank taken over by Lloyds in 1995. On that day nearly five million customers of Lloyds will become TSB customers as their local branch is rebranded following a European competition ruling which forced Lloyds to give up 631 branches. This week Lloyds boss Antonio Horta-Osorio promised a 'seamless transition'. But not all his customers have found it so.

Would you buy a flat that had not been built yet by looking at the plan? So-called off-plan purchases are growing as competition for property hots up, fuelled by Help to Buy and cheaper mortgages. But is it sensible to buy a flat you have never seen? And how do you know the right price to pay? We speak to Vanessa Ambler, Director of New Home Advisor and Richard Donnell from Hometrack.

New rules begin on Wednesday for websites that charge customers premium rates of £1.53 a minute or more to call government or company helplines they could call free. But will they work? The regulator tells us why he's getting touch.

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