Consumer Rights

Know your Consumer Rights? For advice about buying goods, services or resolving a dispute call 03700 100 444 from 1pm to 3.30pm or email

Whether you're buying a new sofa, a second hand car, installing a kitchen or perhaps arranging a special day like a wedding you will want to know what to expect and what your rights are.

What should you do if your new purchase arrives broken or doesn't turn up when expected.

Perhaps an event is cancelled or isn't as advertised.

If you're travelling in Europe you may decide to hire a car, go shopping or book a day out through a local company.

Or perhaps you buy goods or services from European companies online.

Whatever your query, if you want to ask about your rights or how to enforce them call 03700 100 444 from 1pm to 3.30pm on Wednesday or email .

To answer your questions presenter Ruth Alexander will be joined by:

Alonso Ercilla, Trading Standards Institute Lead Officer - Fair Trading
Joanne Lezmore, Senior Solicitor, Which? Legal Service
Adam Mortimer, Consumer Advisor, European Consumer Centre

Calls cost the same as 01 and 02 numbers, calls from mobiles may be higher. Or e-mail now.

Presenter: Paul Lewis
Producer: Diane Richardson.

Release date:

Available now

30 minutes

Last on

Wed 26 Jun 2013 15:00

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