Surround Yourself with the Right People and the Rest is Easy

Image for Surround Yourself with the Right People and the Rest is EasyNot currently available on BBC iPlayer

The Call Centre, Series 1 Episode 3 of 5

Duration: 1 hour

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Chickenhead and Griff are two of the centre's best sellers but are becoming increasingly difficult to manage, so Nev finds an unorthodox solution. Hayley wants to prove her organisational skills.

Music Played

1 item


Series Producer
Jon Connerty
Executive Producer
Tim Green

Meet the staff from Series 1

Chloe Stevens

Find out more about the people who work at the call centre.

TV blog: My initiation

Nev Wilshire

"His eccentric ways even extended to the production crew"

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Added. Check out your playlist Dismiss