Consumer bill, estate agent jargon, the rise of Wetherspoons
The first consumer rights bill for three decades will be published tomorrow; how will it help consumers from being short changed, ripped off and confounded by companies, organisations or traders? Why do estate agents use such excruciating jargon to sells homes? The rail network in Britain has been declared the most improved in Europe but the industry must still improve and deliver better value for money in the next five years warns the industry regulator. How many of the extras in a hotel do you actually use; if they weren't there and it cost you less would you prefer it? A new chain of budget hotels hopes so; they are offering the ultimate in stripped down hospitality at rock bottom prices. The pub industry has taken a battering in the last decade but through all the smoking bans, cheap supermarket booze and recessions, one chain has carried on growing and growing. Wetherspoon's chairman Tim Martin tells how he's built a pub estate with more outlets than Asda in some of the toughest trading conditions in living memory.