Personal Banking

Are you getting a fair deal from your bank? The New Financial Conduct Authority (FCA) says you should be. To find out more or to ask about personal banking talk to Paul Lewis and guests. Call 03700 100 444 from 1pm-3.30pm on Wednesday or e-mail moneybox@bbc.co.uk

The Financial Conduct Authority has begun regulating financial firms and protecting consumers. The FCA wants firms to be clear and fair and to put the well-being of their customers at the heart of how they run their business.

So what standards and service should you expect from your bank?

If you have a question about accounts, fees, transfers, making or receiving payments, how to complain or any other personal banking query why not ask our guests for advice.

Presenter Paul Lewis will be joined by:

David Cresswell, Financial Ombudsman Service

Martin Dodd, Lloyds TSB/Bank of Scotland

Sylvia Waycott, Moneyfacts

Call 03700 100 444 from 1pm-3.30pm on Wednesday or e-mail moneybox@bbc.co.uk.

Release date:

Available now

30 minutes

Last on

Wed 3 Apr 2013 15:00

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