iPlayer Radio What's New?
Image for Consumer Complaints, Asda Mumdex and Floods

Listen now 55 mins

Listen in pop-out player

Consumer Complaints, Asda Mumdex and Floods

55 minutes
First broadcast:
Friday 15 March 2013

The CAB has compiled a list of the top consumer gripes of 2012. It's the first time that CAB , the new consumer champions, have drawn up the list but some things never change- cars and garages top the list miscreants. The Cheltenham horse racing festival is one of the few times in the year that on course bookies get the chance to prosper but in general they are a dying breed as punters turn to the internet and telephone to lay their bets. The Asda Mumdex, a survey of over 5000 mothers, shows that family budgets are being stretched to the limit with worries over energy and food outstripping all other concerns. Npower are the first of the big six energy companies to launch their new 'easy to understand' bills. The tribunal that deals with complaints from private parking enforcement say they uphold the majority of cases referred to them in favour of motorists. With no new agreement between the government and insurers on subsidies for home insurance premiums for people who live in areas liable to flooding we look at how the French combat the threat of inundation. The Royal Mail is to charge a fuel surcharge for delivering mail on behalf of their contract business customers.


8 items
  • CAB

    The CAB publish the league table of consumer complaints for 2012.

  • Cheltenham

    Peter and Kevin Day in Cheltenham.

  • Asda Mums

    Asda Mums Index reveals increasing pressure on household budgets.

  • Npower

    Npower launch ‘simpler’ bills

  • Npower

    Npower launch ‘simpler’ bills

  • Parking

    Tribunal upholds half of motorists complaints against private parking tickets

  • Floods

    How the French prepare and pay for flood defences.

  • Royal Mail

    Parcel Delivery Costs.


Free download

  1. Image for A Week of You and Yours

    A Week of You and Yours

    BBC Radio 4's daily consumer programme with Winifred Robinson and Peter White. You and Yours brings…

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.