King's Cross

Image for King's CrossNot currently available on BBC iPlayer

Episode 1 of 6

Duration: 1 hour

Documentary following the staff at London's King's Cross station, the gateway to Leeds, York, Newcastle and Edinburgh for the 47 million people who travel through the station every year.

The 1970s concourse at King's Cross is cramped and dark, doing nothing to help the spirits of the passengers - something that Alexis, who works on the passenger information point, knows all too well from her experience of dealing with frustrated travellers. Steve, who sells tickets in the travel centre, says he regularly relies on his conflict resolution training.

There is hope that a brand new concourse will lift everyone's spirits. East Coast manager Steve Newland wants the opening to coincide with customer service levels worthy of a five-star hotel, a vision that is frustrated when broken-down trains and fatalities on the line bring everything to a standstill.

Laxman has worked at the station for 35 years, during which time he has witnessed both an IRA bombing and the King's Cross fire. He is a much-loved staff member but will not be there to see the new concourse filled with passengers, as retirement beckons. His last day at work is a very sad one for everyone at the station.

  • BBC Four Collection: Steam Railways

    Steam Railways collection

    A collection of programmes from the BBC archives celebrating the beauty of steam locomotives and the deep, engrained love Britain holds for its steam railways.

    View the collection


Series Producer
Jo Hughes
Series Producer
Jo Hughes
Laura Fairrie
Laura Fairrie


Featured in...

  • Beeching Night

    Marking the 50th anniversary of the Beeching Report on the future of Britain's railways.

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Added. Check out your playlist Dismiss