iPlayer Radio What's New?
Image for Consumer Rights

Listen now 30 mins

Listen in pop-out player

Consumer Rights

30 minutes
First broadcast:
Wednesday 02 January 2013

Was your Christmas shopping a success? Or are you disappointed by poor quality goods and service? What are your rights and how can you enforce them? Call 03700 100 444 from 1pm or email moneybox@bbc.co.uk.

If the gifts you bought are faulty, arrived late or didn't turn up at all where do you stand and how do you complain?

Do your rights differ depending on whether you shop online, by mail order or over the phone?

Perhaps you have an issue with community or group buying?

What is the safest way to pay?

And what should you do if you regret a hasty purchase made in the sale?

For advice about faulty goods or poor service, call Paul Lewis and guests on Wednesday's Money Box Live.

Waiting to discuss your problems and give advice will be:

Alonso Ercilla, Trading Standards Institute
Jane Negus, European Consumer Centre
Joanne Lezmore, Which? Legal Services

You can email your questions now to moneybox@bbc.co.uk. Or the number to call is 03 700 100 444 - lines are open between 1pm and 3.30pm on Wednesday 2 January 2013. Standard geographic charges apply. Calls from mobiles may be higher.



  1. Image for Money Box

    Money Box

    News of savings and investments, credit cards and loans, pensions, banking, benefits and giving to…

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Added. Check out your playlist Dismiss