Consumer Rights

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Was your Christmas shopping a success? Or are you disappointed by poor quality goods and service? What are your rights and how can you enforce them? Call 03700 100 444 from 1pm or email

If the gifts you bought are faulty, arrived late or didn't turn up at all where do you stand and how do you complain?

Do your rights differ depending on whether you shop online, by mail order or over the phone?

Perhaps you have an issue with community or group buying?

What is the safest way to pay?

And what should you do if you regret a hasty purchase made in the sale?

For advice about faulty goods or poor service, call Paul Lewis and guests on Wednesday's Money Box Live.

Waiting to discuss your problems and give advice will be:

Alonso Ercilla, Trading Standards Institute
Jane Negus, European Consumer Centre
Joanne Lezmore, Which? Legal Services

You can email your questions now to Or the number to call is 03 700 100 444 - lines are open between 1pm and 3.30pm on Wednesday 2 January 2013. Standard geographic charges apply. Calls from mobiles may be higher.

Release date:

Available now

30 minutes

Last on

Wed 2 Jan 2013 15:00

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